Support Board
Date/Time: Tue, 14 Jul 2026 02:21:38 +0000
Help with data an account
View Count: 151
| [2026-05-26 22:12:44] |
| Jordan Aguila - Posts: 1 |
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Hello, I have difficult with my account, I bought the number 12, cause I also bought an eod rithmic apex account, but I have problem with the data, historical data as well, I live in Sydney, and I want to trade nasdaq and s&p 500 cme. I tried to fix by myself but without success, I also bought the cme for 6 dollar but then I saw how is just the test now that I have to pass the data from the rithmic account should work but it doesn't, I will wait for help, thank you.
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| [2026-05-27 14:38:52] |
| John - SC Support - Posts: 47164 |
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If you are stating that you are having a problem getting historical data from Rithmic, then this is due to the Rithmic data itself. There is simply a lack of historical data - you may be able to get a few days of backfill, but that is all. The only solution to this is to get your data from our Denali Exchange Data Feed, where you have access to data going back to 2008 (depending on the symbol). But, in order to be able to get the real-time CME Group data at the non-professional rates, you need to have a live, funded, futures trading account - and you need to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Once you have worked out the above, then you can setup the data by following these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* -- The only thing that Package 12 offers above Package 11 is that you can display the Market by Order (MBO) data in the DOM. But, if you are not getting the data from our Denali Exchange Data Feed, then you will not get any MBO information, so there is no reason to be on Package 12. Refer to the following for how to change packages: Sierra Chart Purchase and License Information: Changing Package The information for the packages is here: Description of Service Packages and Pricing: Packages For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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