Support Board
Date/Time: Sat, 27 Jun 2026 19:27:36 +0000
ATM not working
View Count: 194
| [2026-05-12 18:30:38] |
| User672758 - Posts: 8 |
|
Hi Sierra Chart, I am trading on the DOM with SC Data on Rithmic brokered by Apex. I am trading the MNQ this issue is occurring both on Sim and on my Apex account. I am trading on 100 Range bars with a 150 tick target and a 75 tick stop. I have it set to Move to Breakeven for Stop. The trigger offset is 35 so after 35 ticks in profit I have it set to go to Breakeven plus 20. SC is closing the trade after about 1/2 point either profit or loss and then moments later the SL and TP appear on the DOM (after the trade is over!) Please advise. Thank you. |
| [2026-05-12 18:52:08] |
| John - SC Support - Posts: 46920 |
|
If these orders are being entered manually, then we would need to see an image of the Attached Orders tab of the Trade Window with the Stop selected, so we can see how the Move to Breakeven is setup. Are you getting the working orders appearing in Simulation mode as well as with Rithmic? Or is this just occurring with Rithmic? Also, please run this this situation again in Simulation Mode and after you have the issue, then get us your "Trade Service Log" by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-12 18:53:11
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| [2026-05-15 21:02:01] |
| User672758 - Posts: 8 |
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A few days ago I wrote you that my ATM was not working. I did not at that time specify that it was ending trades with a point or less profit or loss though on 100 range bars though my stop is 75 ticks and my target is 150. The problem persisted in Sim and live trading, then yesterday I was able to trade in Sim (not sure if I tried to trade live) Today both sim1 and live worked beautifully! Weird.
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| [2026-05-22 20:47:33] |
| User672758 - Posts: 8 |
|
The problem that I have with trades closing too early has recurred. It seems to happen only when I am trying to trade my Rithmic accounts and not in SIM. I don't know ho to post a picture of a trade window. M2026-05-22 19:06:45.566 | Rithmic Direct - DTC | Requesting trade accounts from server. 2026-05-22 19:06:45.619 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-275136-123. 2026-05-22 19:06:45.619 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-275136-122. 2026-05-22 19:06:45.619 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-275136-121. 2026-05-22 19:06:45.619 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-275136-120. 2026-05-22 19:06:45.619 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-275136-119. 2026-05-22 19:06:45.619 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-275136-118. 2026-05-22 19:06:45.619 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-275136-117. 2026-05-22 19:06:45.619 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-275136-116. 2026-05-22 19:06:45.619 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-275136-115. 2026-05-22 19:06:45.619 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-275136-114. 2026-05-22 19:06:45.619 | Rithmic Direct - DTC | Received 10 accounts from service. 2026-05-22 19:06:45.639 | TradeActivity files query time: 0.020043 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 9 2026-05-22 19:06:45.639 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-275136-123. Start date-time UTC: 2026-01-18 19:06:45 2026-05-22 19:06:45.650 | TradeActivity files query time: 0.010611 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 8 2026-05-22 19:06:45.650 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-275136-122. Start date-time UTC: 2026-01-18 19:06:45 2026-05-22 19:06:45.662 | TradeActivity files query time: 0.012107 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 7 2026-05-22 19:06:45.662 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-275136-121. Start date-time UTC: 2026-01-18 19:06:45 2026-05-22 19:06:45.671 | TradeActivity files query time: 0.009522 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 6 2026-05-22 19:06:45.671 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-275136-120. Start date-time UTC: 2026-01-18 19:06:45 2026-05-22 19:06:45.682 | TradeActivity files query time: 0.010431 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 5 2026-05-22 19:06:45.682 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-275136-119. Start date-time UTC: 2026-01-18 19:06:45 2026-05-22 19:06:45.692 | TradeActivity files query time: 0.010036 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 4 2026-05-22 19:06:45.692 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-275136-118. Start date-time UTC: 2026-01-18 19:06:45 2026-05-22 19:06:45.703 | TradeActivity files query time: 0.010916 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 3 2026-05-22 19:06:45.703 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-275136-117. Start date-time UTC: 2026-01-18 19:06:45 2026-05-22 19:06:45.713 | TradeActivity files query time: 0.010683 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 2 2026-05-22 19:06:45.713 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-275136-116. Start date-time UTC: 2026-01-18 19:06:45 2026-05-22 19:06:45.740 | TradeActivity files query time: 0.027009 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2026-05-22 19:06:45.740 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-275136-115. Start date-time UTC: 2026-01-18 19:06:45 2026-05-22 19:06:45.792 | TradeActivity files query time: 0.051173 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2026-05-22 19:06:45.792 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-275136-114. Start date-time UTC: 2026-01-18 19:06:45 2026-05-22 19:06:45.824 | Rithmic Direct - DTC | Requesting Trade Positions data. 2026-05-22 19:10:44.615 | TradeActivity files query time: 0.008437 seconds. Entries: 7. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 0 2026-05-22 19:10:44.816 | TradeActivity files query time: 0.007819 seconds. Entries: 6. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 0 2026-05-22 19:10:44.859 | TradeActivity files query time: 0.026019 seconds. Entries: 0. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 0 2026-05-22 19:10:45.033 | TradeActivity files query time: 0.025951 seconds. Entries: 18. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 0 2026-05-22 19:10:45.257 | TradeActivity files query time: 0.026352 seconds. Entries: 113. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 0 2026-05-22 19:10:46.130 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2026-05-22 19:10:46.130 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2026-05-22 19:11:32.174 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 5742. Service Order ID: 2762154776. Symbol: MYMM6.CBOT. Account: APEX-275136-114 * 2026-05-22 19:11:34.730 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 5745. Service Order ID: 2762154801. Symbol: MYMM6.CBOT. Account: APEX-275136-114 * 2026-05-22 19:11:52.258 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 5748. Service Order ID: 2762154950. Symbol: MYMM6.CBOT. Account: APEX-275136-114 * 2026-05-22 19:14:55.206 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 5751. Service Order ID: 2762157714. Symbol: MYMM6.CBOT. Account: APEX-275136-114 * 2026-05-22 19:15:01.170 | TradeActivity files query time: 0.008533 seconds. Entries: 0. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 0 2026-05-22 19:15:04.110 | Rithmic Direct - DTC (Order reject). Info: sell order stop price must be below trade price. Internal Order ID: 5754. Service Order ID: 2762157898. Symbol: MYMM6.CBOT. Account: APEX-275136-115 * 2026-05-22 19:15:04.110 | Rithmic Direct - DTC (Order reject). New order rejected by server. Internal Order ID: 5754. Service Order ID: 2762157898. Symbol: MYMM6.CBOT. Account: APEX-275136-115 * 2026-05-22 19:15:05.459 | Rithmic Direct - DTC (Order reject). Info: sell order stop price must be below trade price. Internal Order ID: 5757. Service Order ID: 2762157950. Symbol: MYMM6.CBOT. Account: APEX-275136-115 * 2026-05-22 19:15:05.460 | Rithmic Direct - DTC (Order reject). New order rejected by server. Internal Order ID: 5757. Service Order ID: 2762157950. Symbol: MYMM6.CBOT. Account: APEX-275136-115 * 2026-05-22 19:16:05.531 | Rithmic Direct - DTC (Order reject). Info: sell order stop price must be below trade price. Internal Order ID: 5764. Service Order ID: 2762158992. Symbol: M2KM6.CME. Account: APEX-275136-115 * 2026-05-22 19:16:05.531 | Rithmic Direct - DTC (Order reject). New order rejected by server. Internal Order ID: 5764. Service Order ID: 2762158992. Symbol: M2KM6.CME. Account: APEX-275136-115 * 2026-05-22 19:16:09.000 | Rithmic Direct - DTC (Order reject). Info: sell order stop price must be below trade price. Internal Order ID: 5770. Service Order ID: 2762159090. Symbol: M2KM6.CME. Account: APEX-275136-115 * 2026-05-22 19:16:09.000 | Rithmic Direct - DTC (Order reject). New order rejected by server. Internal Order ID: 5770. Service Order ID: 2762159090. Symbol: M2KM6.CME. Account: APEX-275136-115 * 2026-05-22 19:16:12.573 | Rithmic Direct - DTC (Order reject). Info: sell order stop price must be below trade price. Internal Order ID: 5773. Service Order ID: 2762159152. Symbol: M2KM6.CME. Account: APEX-275136-115 * 2026-05-22 19:16:12.573 | Rithmic Direct - DTC (Order reject). New order rejected by server. Internal Order ID: 5773. Service Order ID: 2762159152. Symbol: M2KM6.CME. Account: APEX-275136-115 * 2026-05-22 19:19:59.043 | TradeActivity files query time: 0.002217 seconds. Entries: 0. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 0 2026-05-22 19:20:04.211 | TradeActivity files query time: 0.001530 seconds. Entries: 4. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 0 2026-05-22 19:39:20.005 | TradeActivity files query time: 0.114477 seconds. Entries: 76. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 4 2026-05-22 19:39:20.079 | TradeActivity files query time: 0.073963 seconds. Entries: 1107. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 3 2026-05-22 19:39:20.151 | TradeActivity files query time: 0.072306 seconds. Entries: 188. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 2 2026-05-22 19:39:20.223 | TradeActivity files query time: 0.071874 seconds. Entries: 20. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2026-05-22 19:39:20.295 | TradeActivity files query time: 0.071719 seconds. Entries: 188. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 2026-05-22 20:00:47.109 | TradeActivity files query time: 0.165526 seconds. Entries: 0. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2026-05-22 20:00:47.215 | TradeActivity files query time: 0.105721 seconds. Entries: 0. BeginDateTimeUTC: 2026-04-22 00:00:00.000. Outstanding queries: 0 2026-05-22 20:20:03.999 | TradeActivity files query time: 0.009213 seconds. Entries: 6. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 1 2026-05-22 20:20:04.008 | TradeActivity files query time: 0.008556 seconds. Entries: 6. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 2 2026-05-22 20:20:04.034 | TradeActivity files query time: 0.026759 seconds. Entries: 18. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 2 2026-05-22 20:20:04.036 | TradeActivity files query time: 0.001617 seconds. Entries: 0. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 1 2026-05-22 20:20:04.037 | TradeActivity files query time: 0.001071 seconds. Entries: 4. BeginDateTimeUTC: 2025-05-15 00:00:00.000. Outstanding queries: 0 2026-05-22 20:27:16.994 | TradeActivity files query time: 0.074022 seconds. Entries: 188. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 4 2026-05-22 20:27:17.066 | TradeActivity files query time: 0.072002 seconds. Entries: 20. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 3 2026-05-22 20:27:17.138 | TradeActivity files query time: 0.071938 seconds. Entries: 188. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 2 2026-05-22 20:27:17.209 | TradeActivity files query time: 0.070770 seconds. Entries: 79. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 1 2026-05-22 20:27:17.281 | TradeActivity files query time: 0.072026 seconds. Entries: 1107. BeginDateTimeUTC: 00:00:00.000. Outstanding queries: 0 Thanks! |
| [2026-05-22 21:04:16] |
| John - SC Support - Posts: 46920 |
|
2026-05-22 19:11:32.174 | Rithmic Direct - DTC (Order reject). Info: Order can be placed by administrators only. Internal Order ID: 5742. Service Order ID: 2762154776. Symbol: MYMM6.CBOT. Account: APEX-275136-114 *
You need to ask APEX about why you would need to be an administrator to place an order for MYM 2026-05-22 19:15:04.110 | Rithmic Direct - DTC (Order reject). Info: sell order stop price must be below trade price. Internal Order ID: 5754. Service Order ID: 2762157898. Symbol: MYMM6.CBOT. Account: APEX-275136-115 *
You are trying to place a Stop order at or above the price of the parent order you are putting in. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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