Support Board
Date/Time: Sat, 09 May 2026 22:01:18 +0000
Delayed Data and Frozen Chart Issue on Demo Account
View Count: 32
| [2026-05-09 17:51:08] |
| User181703 - Posts: 1 |
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Hello Sierra Chart Support, Hope you are doing well. I am currently using a demo account for testing purposes, and I am experiencing an issue where my chart appears frozen around the 4723.7 price area and is no longer updating correctly. Chart Information: • Symbol: GCM26-COMEX[M] • Market: COMEX 100 GOLD FUTURES GC Jun 2026 (Jun26) • Timeframe: 1 Minute Chart I also noticed that the platform displays “Delayed” data with approximately a 15-minute delay. I reviewed the Sierra Chart Help documentation regarding delayed data and believe the issue may be related to delayed exchange data catching up with historical data: Sierra Chart Help Topic 3.7 I have already tried: • Disconnecting and reconnecting the data feed • Reloading and recalculating the chart • Restarting Sierra Chart But the issue still remains. Could you please help me understand: 1. Why the data is delayed on my demo account 2. Why the chart appears frozen around 4723.7 3. Whether there is any missing market data permission or configuration issue Thank you very much for your support. |
| [2026-05-09 19:35:11] |
| User584084 - Posts: 334 |
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Real-time futures data is not available for trial accounts. Futures close at 5:00 PM EST on Friday and do not reopen until Sunday at 6:00 PM EST. The last traded price for GCM26 was 4723.70 at the 5:00 PM EST close on Friday. The weekly session runs from Sunday 6:00 PM EST to Friday 5:00 PM EST. Date Time Of Last Edit: 2026-05-09 19:45:55
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| [2026-05-09 20:10:08] |
| Sierra_Chart Engineering - Posts: 23721 |
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Post #2 is correct. The COMEX market is closed on the weekend. Since you are on Service Package 5 you will be receiving 10 minute delayed data when the markets reopen. Let us know if you need any more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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