Support Board
Date/Time: Mon, 01 Jun 2026 23:44:15 +0000
Denali Exchange Data Feed is not showing sc data all services
View Count: 313
| [2026-04-17 14:30:43] |
| User412530 - Posts: 4 |
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I have activated Denali Exchange Data Feed and US Equities data, but “SC Data – All Services” is not available in my Data/Trade Service Settings. Because of this, I am unable to receive market data (TSLA not loading). Please activate SC Data – All Services for my account immediately. |
| [2026-04-17 15:00:07] |
| Sierra_Chart Engineering - Posts: 23915 |
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In newer versions of Sierra Chart this is named "SC Data".
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-20 14:15:43] |
| User412530 - Posts: 4 |
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hello i did that it is still not working why? i want to use it
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| [2026-04-20 14:16:44] |
| Sierra_Chart Engineering - Posts: 23915 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-20 18:14:47] |
| User412530 - Posts: 4 |
|
2026-04-20 18:10:14.707 | Trade activity files set size: 4 2026-04-20 18:10:14.778 | Reading Internal Order ID file. 2026-04-20 18:10:14.778 | Reading Trade Orders file. 2026-04-20 18:10:14.779 | Reading Trade Positions file. 2026-04-20 18:10:14.779 | Reading Trade Account Data files. 2026-04-20 18:10:14.783 | Software version: 2891 64-bit 2026-04-20 18:10:14.783 | Primary Thread ID: 14500 2026-04-20 18:10:14.783 | Usage end date: 2026-05-08 2026-04-20 18:10:14.783 | Enabled for: Advanced Features 2. 2026-04-20 18:10:14.783 | Enabled for: Sierra Chart Historical Data Service. 2026-04-20 18:10:14.783 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-04-20 18:10:14.783 | Enabled for: Delayed Denali Exchange Data Feed. 2026-04-20 18:10:14.783 | Enabled for exchange2: US Equities Consolidated Tape 2026-04-20 18:10:14.783 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-04-20 18:10:14.783 | Current selected Data/Trading service: SC Data 2026-04-20 18:10:14.783 | Custom symbol settings values: enabled 2026-04-20 18:10:14.783 | Chart Update Interval: 400 2026-04-20 18:10:14.783 | Intraday Data Storage Time Unit: 1 2026-04-20 18:10:14.783 | Time Zone: +00:00:00 (UTC+00) 2026-04-20 18:10:14.783 | 2026-04-20 18:10:14 Local computer time in UTC 2026-04-20 18:10:14.783 | 2026-04-20 18:10:14 Local computer time in SC Time Zone 2026-04-20 18:10:14.783 | 2026-04-20 18:10:14 Server time in UTC 2026-04-20 18:10:14.783 | Local computer UTC time and Server UTC time difference: 0 seconds. 2026-04-20 18:10:14.783 | Program path: C:\SierraChart\ 2026-04-20 18:10:14.783 | Data Files path: C:\SierraChart\Data\ 2026-04-20 18:10:14.783 | OS Version Number: 10.0 2026-04-20 18:10:14.783 | Locale Setting: C 2026-04-20 18:10:14.783 | Crash reporter started: true 2026-04-20 18:10:14.783 | 2026-04-20 18:10:14.798 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-04-20 18:10:14.823 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-04-20 18:10:15.103 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-04-20 18:10:15.104 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-04-20 18:10:15.667 | Received 5 login tokens. 2026-04-20 18:10:16.016 | Symbol settings MD5 received. Request ID: 1. 2026-04-20 18:10:16.016 | Symbol settings are up-to-date for scdataallservices. 2026-04-20 18:10:17.347 | Requested user files to download. 2026-04-20 18:10:19.359 | 2026-04-20 18:10:19.359 | SC Data | Connection to server complete. 2026-04-20 18:10:19.359 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-04-20 18:10:19.359 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2026-04-20 18:10:22.589 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2026-04-20 18:10:22.604 | AAPL 1 Min #1 | Reloading chart. 2026-04-20 18:10:22.684 | AAPL 1 Min #1 | Chart data loading complete. 2026-04-20 18:10:23.019 | Mapping AAPL to AAPL. Service code: us_equities_utp_cta_exchange.data 2026-04-20 18:10:23.019 | Using symbol data fast lookup vector 2026-04-20 18:10:23.019 | Denali Data Feed | Starting real-time market data updates for: AAPL (AAPL). ID: 1 Service code: us_equities_utp_cta_exchange.data 2026-04-20 18:10:23.019 | Denali Data Feed | Connecting to the server ds31.sierracharts.com. Port 443 2026-04-20 18:10:23.020 | Denali Data Feed | Requesting security definition data for: AAPL (AAPL). ID: 1 2026-04-20 18:10:23.020 | Starting DelayedDownloadMonitoringTimer 2026-04-20 18:10:23.020 | Starting HDTimeoutTimer 2026-04-20 18:10:23.020 | Added historical Intraday data request for AAPL to the queue. 2026-04-20 18:10:23.020 | Intraday data recording state for symbol AAPL is set to download 'Pending'. 2026-04-20 18:10:23.020 | Triggering next historical data download in queue. 2026-04-20 18:10:23.020 | DTC Client socket (1) | Creating socket. 2026-04-20 18:10:23.020 | DTC Client socket (1) | New receive buffer size: 0 2026-04-20 18:10:23.020 | DTC Client socket (1) | Connecting to IP: 64.152.155.116. 2026-04-20 18:10:23.027 | Delaying start of download for AAPL. 2026-04-20 18:10:23.310 | Denali Data Feed | Network connection to server complete. 2026-04-20 18:10:23.310 | Denali Data Feed | Starting socket receive thread. 2026-04-20 18:10:23.310 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: high 2026-04-20 18:10:23.614 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-04-20 18:10:23.614 | Denali Data Feed | Sending logon request message. 2026-04-20 18:10:24.145 | Denali Data Feed | Received logon response. 2026-04-20 18:10:24.145 | Denali Data Feed | Server Name: SC Realtime Server. 2026-04-20 18:10:24.145 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-04-20 18:10:24.145 | Denali Data Feed | Successfully connected. 2026-04-20 18:10:24.145 | Denali Data Feed | Trading is not supported. 2026-04-20 18:10:24.145 | Denali Data Feed | MarketDepthIsSupported: 1 2026-04-20 18:10:24.145 | Denali Data Feed | Restarting real-time data updates for symbol: AAPL -> AAPL 2026-04-20 18:10:24.521 | Denali Data Feed | Setting external service identifier for symbol AAPL to 27 2026-04-20 18:10:24.521 | Denali Data Feed | Received security definition for symbol AAPL 2026-04-20 18:10:29.067 | HD Request # 1 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: us_equities_utp_cta_exchange.data 2026-04-20 18:10:29.068 | HD Request # 1 | Download start date-time: 2026-04-20 18:09:06.000000. File last date-time: 2026-04-20 18:09:06.000000 2026-04-20 18:10:29.068 | HD Request # 1 | Using server: ds31.sierracharts.com port 10149 2026-04-20 18:10:29.068 | Socket (2) | Creating socket. 2026-04-20 18:10:29.069 | Socket (2) | New receive buffer size: 0 2026-04-20 18:10:29.069 | Socket (2) | Connecting to IP: 64.152.155.116. 2026-04-20 18:10:29.642 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-04-20 18:10:29.642 | HD Request # 1 | Sending historical data logon request message. 2026-04-20 18:10:29.959 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-04-20 18:09:06. Record interval: 1. Symbol: AAPL 2026-04-20 18:10:30.243 | HD Request # 1 | Decompressing data. 2026-04-20 18:10:30.528 | HD Request # 1 | Receiving Intraday data for AAPL starting at 2026-04-20 18:09:06.470000 2026-04-20 18:10:30.528 | Socket (2) | CloseSocket call. 2026-04-20 18:10:30.529 | Socket (2) | Shutdown started. Waiting for graceful close. 2026-04-20 18:10:30.529 | Historical data download thread signaled to stop. 2026-04-20 18:10:30.529 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-04-20 18:09:06.470000. 2026-04-20 18:10:30.529 | HD Request # 1 | Received 55 Intraday data records from 2026-04-20 18:09:06.470000 to 2026-04-20 18:10:27.303000 (80.8 seconds. Delay: 3.2 seconds) and wrote 55 records for AAPL 2026-04-20 18:10:30.550 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2026-04-20 18:10:27.303000 2026-04-20 18:10:30.550 | Added 3 Time and Sales records to Intraday data file for AAPL after download. 2026-04-20 18:10:30.550 | HD Request # 1 | Completion time: 1s. 2026-04-20 18:10:30.550 | HD Request # 1 | Intraday data download complete for AAPL. Unique request ID: 1 2026-04-20 18:10:30.550 | Removing historical data download ID 1. 2026-04-20 18:10:30.550 | Real-time Intraday chart data file updates started for AAPL 2026-04-20 18:10:30.563 | Opened cached Intraday file: C:\SierraChart\Data\AAPL.scid. Thread ID: 14500 2026-04-20 18:10:30.563 | Intraday chart data file opened for AAPL 2026-04-20 18:10:30.563 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-04-20 18:10:30.563 | 2026-04-20 18:10:30.563 | No download requests in the queue to start downloads for. 2026-04-20 18:10:30.812 | Socket (2) | Socket gracefully closed by remote side. 2026-04-20 18:10:30.812 | Socket (2) | Closed. 2026-04-20 18:11:46.542 | File >> Disconnect selected. 2026-04-20 18:11:46.543 | Denali Data Feed | Waiting for socket receive thread to end 2026-04-20 18:11:46.543 | DTC Client socket (1) | CloseSocket call. 2026-04-20 18:11:46.543 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-04-20 18:11:46.543 | Denali Data Feed | Disconnected from the server. 2026-04-20 18:11:46.543 | SC Data | Disconnected. 2026-04-20 18:11:47.120 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-04-20 18:11:47.120 | DTC Client socket (1) | Closed. 2026-04-20 18:12:13.454 | 2026-04-20 18:12:13.454 | SC Data | Connection to server complete. 2026-04-20 18:12:13.454 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-04-20 18:12:13.454 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2026-04-20 18:12:13.552 | Mapping AAPL to AAPL. Service code: us_equities_utp_cta_exchange.data 2026-04-20 18:12:13.552 | Using symbol data fast lookup vector 2026-04-20 18:12:13.552 | Denali Data Feed | Starting real-time market data updates for: AAPL (AAPL). ID: 1 Service code: us_equities_utp_cta_exchange.data 2026-04-20 18:12:13.552 | Denali Data Feed | Connecting to the server ds30.sierracharts.com. Port 443 2026-04-20 18:12:13.552 | Denali Data Feed | Requesting security definition data for: AAPL (AAPL). ID: 1 2026-04-20 18:12:13.552 | Added historical Intraday data request for AAPL to the queue. 2026-04-20 18:12:13.552 | Intraday data recording state for symbol AAPL is set to download 'Pending'. 2026-04-20 18:12:13.552 | Triggering next historical data download in queue. 2026-04-20 18:12:13.553 | DTC Client socket (1) | Creating socket. 2026-04-20 18:12:13.553 | DTC Client socket (1) | New receive buffer size: 0 2026-04-20 18:12:13.553 | DTC Client socket (1) | Connecting to IP: 67.214.125.11. 2026-04-20 18:12:13.565 | Delaying start of download for AAPL. 2026-04-20 18:12:13.832 | Denali Data Feed | Network connection to server complete. 2026-04-20 18:12:13.832 | Denali Data Feed | Starting socket receive thread. 2026-04-20 18:12:13.832 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: high 2026-04-20 18:12:14.134 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-04-20 18:12:14.134 | Denali Data Feed | Sending logon request message. 2026-04-20 18:12:14.634 | Denali Data Feed | Received logon response. 2026-04-20 18:12:14.634 | Denali Data Feed | Server Name: SC Realtime Server. 2026-04-20 18:12:14.634 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-04-20 18:12:14.634 | Denali Data Feed | Successfully connected. 2026-04-20 18:12:14.634 | Denali Data Feed | Trading is not supported. 2026-04-20 18:12:14.634 | Denali Data Feed | MarketDepthIsSupported: 1 2026-04-20 18:12:14.634 | Denali Data Feed | Restarting real-time data updates for symbol: AAPL -> AAPL 2026-04-20 18:12:15.009 | Denali Data Feed | Setting external service identifier for symbol AAPL to 27 2026-04-20 18:12:15.009 | Denali Data Feed | Received security definition for symbol AAPL 2026-04-20 18:12:20.026 | HD Request # 2 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: us_equities_utp_cta_exchange.data 2026-04-20 18:12:20.026 | HD Request # 2 | Download start date-time: 2026-04-20 18:11:45.000000. File last date-time: 2026-04-20 18:11:45.000000 2026-04-20 18:12:20.026 | HD Request # 2 | Using server: ds30.sierracharts.com port 10150 2026-04-20 18:12:20.027 | Socket (2) | Creating socket. 2026-04-20 18:12:20.027 | Socket (2) | New receive buffer size: 0 2026-04-20 18:12:20.027 | Socket (2) | Connecting to IP: 67.214.125.11. 2026-04-20 18:12:20.598 | HD Request # 2 | Setting DTC encoding to Binary VLS 2026-04-20 18:12:20.598 | HD Request # 2 | Sending historical data logon request message. 2026-04-20 18:12:20.912 | HD Request # 2 | Requesting Intraday data. Start date-time: 2026-04-20 18:11:45. Record interval: 1. Symbol: AAPL 2026-04-20 18:12:21.197 | HD Request # 2 | Decompressing data. 2026-04-20 18:12:21.481 | HD Request # 2 | Receiving Intraday data for AAPL starting at 2026-04-20 18:11:45.019000 2026-04-20 18:12:21.482 | Socket (2) | CloseSocket call. 2026-04-20 18:12:21.482 | Socket (2) | Shutdown started. Waiting for graceful close. 2026-04-20 18:12:21.482 | Historical data download thread signaled to stop. 2026-04-20 18:12:21.482 | HD Request # 2 | Timestamp of first Intraday data file record written: 2026-04-20 18:11:45.019000. 2026-04-20 18:12:21.483 | HD Request # 2 | Received 31 Intraday data records from 2026-04-20 18:11:45.019000 to 2026-04-20 18:12:21.152000 (36.1 seconds. Delay: 0.3 seconds) and wrote 31 records for AAPL 2026-04-20 18:12:21.495 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2026-04-20 18:12:21.152000 2026-04-20 18:12:21.495 | HD Request # 2 | Completion time: 1s. 2026-04-20 18:12:21.495 | HD Request # 2 | Intraday data download complete for AAPL. Unique request ID: 2 2026-04-20 18:12:21.495 | Removing historical data download ID 2. 2026-04-20 18:12:21.495 | Real-time Intraday chart data file updates started for AAPL 2026-04-20 18:12:21.495 | Opened cached Intraday file: C:\SierraChart\Data\AAPL.scid. Thread ID: 14500 2026-04-20 18:12:21.495 | Intraday chart data file opened for AAPL 2026-04-20 18:12:21.495 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2026-04-20 18:12:21.495 | 2026-04-20 18:12:21.495 | No download requests in the queue to start downloads for. 2026-04-20 18:12:21.764 | Socket (2) | Socket gracefully closed by remote side. 2026-04-20 18:12:21.765 | Socket (2) | Closed. |
| [2026-04-20 20:11:20] |
| John - SC Support - Posts: 46396 |
|
We are not seeing any issue with your log. You should be getting the data for AAPL just fine. If you are having an issue with the data for AAPL, then what exactly is occurring?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-21 13:10:32] |
| User412530 - Posts: 4 |
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i am unable to find out different stocks names in it
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| [2026-04-21 19:36:59] |
| John - SC Support - Posts: 46396 |
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i am unable to find out different stocks names in it
We do not understand what you mean by this. Please give us more information on what your issue is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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