Support Board
Date/Time: Thu, 16 Apr 2026 21:15:27 +0000
wrong professional status
View Count: 27
| [2026-04-16 16:37:24] |
| User370982 - Posts: 2 |
|
hello i selected professional by mistake. Please change to Non-Professional. Thank you |
| [2026-04-16 16:53:32] |
| John - SC Support - Posts: 45664 |
|
In order to have your status for the CME Group data changed, you need to redo the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME The last time you filled them out, you did specify that you were a Professional, but you also did not enter a "Clearing Firm" and "Account Number" on the "Uniform Subscriber Agreement". In order to be considered a Non-Professional for the CME Group, you need to have a live, funded, futures trading account. And you need to enter the information for that account in those fields in that agreement. Refer to the following regarding this requirement: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-16 18:16:18] |
| User370982 - Posts: 2 |
|
Hello, There is a mistake. I am NOT a professional trader. I do not work for any financial institution and I trade only my personal funds. I mistakenly selected Professional status. Could you please change my status to Non-Professional? Thank you |
| [2026-04-16 18:57:27] |
| John - SC Support - Posts: 45664 |
|
Refer to what we stated in Post #2. If something is not clear in that posting, let us know what it is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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