Support Board
Date/Time: Thu, 02 Apr 2026 20:16:07 +0000
URGENT – Live Data Not Working, Only Delayed Data Showing
View Count: 33
| [2026-04-02 14:17:44] |
| stephen2026 - Posts: 1 |
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Hello, I am currently experiencing an urgent issue with my market data. As of today, I am only receiving delayed data, even though my account and exchange data subscriptions are active and were working perfectly over the past 3 weeks. I recently transitioned from Ironbeam to Sierra Chart, and everything has been functioning correctly up until now. There have been no changes on my end that would explain this issue. At this time, all charts are displaying delayed data instead of real-time data. Please check my account and data entitlements immediately and restore my live data access as soon as possible. This issue is affecting my ability to trade, so I would appreciate a prompt resolution. Thank you. my user name: stephen2026 |
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| [2026-04-02 14:22:15] |
| User135243 - Posts: 231 |
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Watch if you had enough money on your account to pay for realtime-data for April. Realtime data is charged by calendar-month (yesterday was the 1st)
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| [2026-04-02 14:26:45] |
| John - SC Support - Posts: 45462 |
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You have not properly filled out the exchange agreements for the CME Group. Due to this, your status has been changed to "Professional" and the exchange that you had active in March has been deactivated. Please refer to the following thread and respond there if you have any questions: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1774972663512016248#ViewTicket For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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