Support Board
Date/Time: Fri, 15 May 2026 16:55:03 +0000
sierra chart freezing up causing issues with my trading
View Count: 181
| [2026-03-30 20:51:03] |
| KingChuck - Posts: 4 |
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real account and sim account freeze up when i switch between them its causing lagging issue. i though it was my pc but i had it checked out, and no issues were found. all other apps and browsers are working fine without lagging issues. can you help?
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| [2026-03-30 20:52:07] |
| John - SC Support - Posts: 46151 |
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What exactly is occurring when you change between Sim and Live? Is the system locking up? Is it just taking time to load data? Something else? How are you doing the switching? Is it selecting "Trade >> Trade Simulation Mode On", or are you changing your "Current Selected Service"? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-31 01:30:10] |
| KingChuck - Posts: 4 |
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what is occuring is when i change between Sim and Live sierra chart freezes up for a couple minutes, and then it starts to work normal again. its definitely not loading like it normally does before it switches over. this is how i switch "Trade >> Trade Simulation Mode On".
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| [2026-03-31 14:19:46] |
| John - SC Support - Posts: 46151 |
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There is no reason why the system should "lock up" when you select "Trade >> Trade Simulation Mode On" to switch from Simulation Mode to Live. There is nothing for the system to do in this case, as you are already connected to the live account, it is just a matter of where the orders will be sent to. Please start Sierra Chart in Safe Mode and then select "Trade >> Trade Simulation Mode On" to toggle between Simulation Mode and Live. Let us know if you continue to see the same issue when running in Safe Mode. Refer to the following for how to start in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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