Support Board
Date/Time: Tue, 05 May 2026 12:24:38 +0000
Missing data for ym! continous chart
View Count: 216
| [2026-03-20 01:05:08] |
| User578165 - Posts: 2 |
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Hello, im trying to download the volume footprint chart data for ym! or mym form 2023-2026. i was able to use mymm26 CBOT and then switch it to continous futures chart in the settings and then download till 2023. but there are 2 issues. 1 is that there is missing data . like q2 no 2025 just isnt there. the voluume is 1 x 2 on bid x ask for eg. and 2 is that the price is wrong. for eg. showing that market is trading 37500 when it was actually at 3900 . i used the troubleshooting guide and tried all. ive redownloaded the data etc. didnt change anything. i think im missing some info. not sure what. thanks! |
| [2026-03-20 17:11:03] |
| Sierra_Chart Engineering - Posts: 23680 |
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Make sure you re-download the data following these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Follow the instructions here to use a larger Intraday Data Storage Time Unit to improve download performance and avoid download failures: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance And do not use, one of the back adjusted Continuous Contract options: Continuous Futures Contract Charts: Continuous Futures Contract Rollover Options Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-20 17:11:58
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| [2026-03-22 12:27:38] |
| User578165 - Posts: 2 |
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I did that. nothing changed. q1 and q3 2025 is completely missing. q3 and q4 2024 is also missing. no data at all showing. the data that is showing is a different price, showing market is at 35000 instead of 38000. is there anything else i can try. |
| [2026-03-22 20:51:35] |
| Sierra_Chart Engineering - Posts: 23680 |
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As a test we want you to set the Intraday Data Storage Time Unit to 1 Minute: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) And re-download the data for all contract months: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data And after that provide an image of the chart, by following these *exact* instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-22 20:52:07
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