Support Board
Date/Time: Mon, 09 Mar 2026 23:05:50 +0000
No data feed for EUREX
View Count: 30
| [2026-03-09 18:03:49] |
| User564204 - Posts: 2 |
|
Hello, I have no data feed for EUREX today (9 March 2026). I checked the payment and everything seems to be fine, but I don't get the real time data. Actually the latest data that it shows it's 24 February despite the fact that I was getting and using data feed on 6 March. Thanks for your help, |
| [2026-03-09 18:04:13] |
| John - SC Support - Posts: 45020 |
|
Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-09 18:29:28] |
| User564204 - Posts: 2 |
|
Thank you for your reply related to my problem with data feed EUREX. The message log is: - Separate subscription for market depth updates not supported F.US.DDH 26 - Array is unlocated User 973395 |
| [2026-03-09 19:42:15] |
| John - SC Support - Posts: 45020 |
|
If that is all that is displayed in your log, then select "Global Settings >> Message Categories" and set everything to "Yes". Then follow the instructions below again. Otherwise, we need to see the entire log - everything. Please follow the instructions below exactly. Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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