Support Board
Date/Time: Thu, 05 Mar 2026 22:08:06 +0000
Permission Denied
View Count: 21
| [2026-03-05 18:30:17] |
| Ontotrade1 - Posts: 2 |
|
I've looked at other support tickets on this board but am to no avail. Hoping for some direction, thanks in advance for your time! Here is the message log: 2026-03-05 11:23:08.098 | Triggering next historical data download in queue. 2026-03-05 11:23:08.098 | Restarting the loading process. 2026-03-05 11:23:08.149 | Chart: ESH6.CME [CV] 5 Min #13 | Study: Institutional Footprint and Streaming Server | No streaming time frame selected. 2026-03-05 11:23:08.149 | Chart: ESH6.CME [CV] 5 Min #13 | Study: Institutional Footprint and Streaming Server | Streaming time frame: None 2026-03-05 11:23:08.243 | Chart #13 has tagged chart #1 for full recalculation. Chartbook: ONTOTRADE TRADE ROOM.cht 2026-03-05 11:23:08.243 | ESH6.CME [CV] 5 Min #13 | Chart data loading complete. 2026-03-05 11:23:08.247 | ESH6.CME [CBV] 15 Min #3 | Chart data loading complete. 2026-03-05 11:23:08.256 | Delaying start of download for ESH6.CME. 2026-03-05 11:23:08.257 | MCLJ6.NYMEX [CV] 30 Min #6 | Reloading chart. 2026-03-05 11:23:08.272 | Unable to determine transition date based on volume from files: MCLX4.NYMEX.dly, MCLZ4.NYMEX.dly 2026-03-05 11:23:08.272 | The MCLZ4.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.272 | Unable to determine transition date based on volume from files: MCLZ4.NYMEX.dly, MCLF5.NYMEX.dly 2026-03-05 11:23:08.272 | The MCLF5.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.272 | Unable to determine transition date based on volume from files: MCLF5.NYMEX.dly, MCLG5.NYMEX.dly 2026-03-05 11:23:08.272 | The MCLG5.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.272 | Unable to determine transition date based on volume from files: MCLG5.NYMEX.dly, MCLH5.NYMEX.dly 2026-03-05 11:23:08.272 | The MCLH5.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.272 | Unable to determine transition date based on volume from files: MCLH5.NYMEX.dly, MCLJ5.NYMEX.dly 2026-03-05 11:23:08.272 | The MCLJ5.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.272 | Unable to determine transition date based on volume from files: MCLJ5.NYMEX.dly, MCLK5.NYMEX.dly 2026-03-05 11:23:08.272 | The MCLK5.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.272 | Unable to determine transition date based on volume from files: MCLK5.NYMEX.dly, MCLM5.NYMEX.dly 2026-03-05 11:23:08.272 | The MCLM5.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.272 | Unable to determine transition date based on volume from files: MCLM5.NYMEX.dly, MCLN5.NYMEX.dly 2026-03-05 11:23:08.272 | The MCLN5.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.273 | Unable to determine transition date based on volume from files: MCLN5.NYMEX.dly, MCLQ5.NYMEX.dly 2026-03-05 11:23:08.273 | The MCLQ5.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.273 | Unable to determine transition date based on volume from files: MCLQ5.NYMEX.dly, MCLU5.NYMEX.dly 2026-03-05 11:23:08.273 | The MCLU5.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.273 | Unable to determine transition date based on volume from files: MCLU5.NYMEX.dly, MCLV5.NYMEX.dly 2026-03-05 11:23:08.273 | The MCLV5.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.273 | Unable to determine transition date based on volume from files: MCLV5.NYMEX.dly, MCLX5.NYMEX.dly 2026-03-05 11:23:08.273 | The MCLX5.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.273 | Unable to determine transition date based on volume from files: MCLX5.NYMEX.dly, MCLZ5.NYMEX.dly 2026-03-05 11:23:08.273 | The MCLZ5.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.273 | Unable to determine transition date based on volume from files: MCLZ5.NYMEX.dly, MCLF6.NYMEX.dly 2026-03-05 11:23:08.273 | The MCLF6.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.273 | Unable to determine transition date based on volume from files: MCLF6.NYMEX.dly, MCLG6.NYMEX.dly 2026-03-05 11:23:08.273 | The MCLG6.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.273 | Unable to determine transition date based on volume from files: MCLG6.NYMEX.dly, MCLH6.NYMEX.dly 2026-03-05 11:23:08.273 | The MCLH6.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.273 | Unable to determine transition date based on volume from files: MCLH6.NYMEX.dly, MCLJ6.NYMEX.dly 2026-03-05 11:23:08.273 | The MCLJ6.NYMEX.dly symbol may not be the active contract month. 2026-03-05 11:23:08.275 | MCLJ6.NYMEX [CV] 240 Min #15 | Reloading chart.[11:26 AM]2026-03-05 11:23:08.815 | MNQH6.CME [CV] 5 Min #2 | Reloading chart. 2026-03-05 11:23:08.862 | Rithmic Direct - DTC | Starting real-time market data updates for: MESH6.CME. ID: 9 Service code: rithmic.trading 2026-03-05 11:23:08.862 | Rithmic Direct - DTC | Requesting security definition data for: MESH6.CME. ID: 9 2026-03-05 11:23:09.011 | HD Request # 24 | Downloading Intraday chart data for ESH6.CME to the file ESH6.CME.scid. Service: rithmic.trading 2026-03-05 11:23:09.011 | HD Request # 24 | Download start date-time: 2026-03-05 07:09:00.000000. File last date-time: 2026-03-05 07:09:00.000013 2026-03-05 11:23:09.011 | HD Request # 24 | Using server: rsc.rithmic.com port 50502. Use encryption. 2026-03-05 11:23:09.011 | Socket (2) | Creating socket. Using TLS 1.2. 2026-03-05 11:23:09.012 | Socket (2) | New receive buffer size: 0 2026-03-05 11:23:09.012 | Socket (2) | Connecting to IP: 184.105.22.231. 2026-03-05 11:23:09.047 | HD Request # 24 | Sending historical data logon request message. 2026-03-05 11:23:09.168 | HD Request # 24 | Requesting Intraday data. Start date-time: 2026-03-05 07:09:00. Record interval: 0. Symbol: ESH6.CME 2026-03-05 11:23:09.204 | Socket (2) | CloseSocket call. 2026-03-05 11:23:09.204 | HD Request # 24 | Error downloading historical Intraday data for ESH6.CME. permission denied |
| [2026-03-05 18:49:56] |
| John - SC Support - Posts: 44963 |
|
You are getting the following in your log: 2026-03-05 11:23:09.204 | HD Request # 24 | Error downloading historical Intraday data for ESH6.CME. permission denied
This is a bit different from the typical "Permission Denied" error from Rithmic, as this is specifically referencing the Historical Intraday data. In this case, the first thing we want you to do is check your "Username" and "Password" as they are entered on the "Global Settings >> Data/Trade Service Settings" in the entries for "Historical Data Username" and "Historical Data Password". It sounds like one of these is not correct. If you ensure that these are correctly entered, then the next thing to do is refer to the following for the general issues related to the "Permission Denied" error from Rithmic: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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