Support Board
Date/Time: Tue, 03 Feb 2026 01:30:49 +0000
stuck in simulation mode
View Count: 59
| [2026-02-02 14:45:43] |
| User98657 - Posts: 410 |
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My orders are being rejected this morning with the info: Non-simulated trade account (xxxxx) cannot be used with trade simulation mode. I'm not in TSM. When I activate TSM I can place trades, when I take it out of TSM, I get this error. Not sure if this is a platform issue, or a teton issue. I did contact my broker first to ensure there were no issues on their side, there are none. Date Time Of Last Edit: 2026-02-02 14:47:01
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| [2026-02-02 15:15:22] |
| Sierra_Chart Engineering - Posts: 22637 |
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When you uncheck, Trade >> Trade Simulation Mode On, check the menu again and see if there is a check mark by that command. Let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-02 15:16:07
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| [2026-02-02 15:21:25] |
| User98657 - Posts: 410 |
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There is not a check mark. I have a button for it on my Control Bar, but also checked directly at the menu that before reaching out. As this is a sub instance, I also checked the main instance to ensure that was also not in TSM. I just now closed the sub instance, copied my chartbook over to the main instance, opened that chartbook in the main instance, and was able to place a trade. So it seems the issue is related to the sub instance, but not anything in my chartbook. |
| [2026-02-02 15:24:29] |
| User98657 - Posts: 410 |
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Hold on that please. I read your message too quickly the first time. let me check into what you actually asked me to. |
| [2026-02-02 15:28:07] |
| User98657 - Posts: 410 |
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Currently NOT in TSM. Select Trade menu, select TSM on, I get the typical warning message, and there IS a checkmark next to the menu item. I can place a trade in Sim. Select the menu, uncheck TSM on, get the typical warning message, there IS NOT a check mark next to the menu item. I cannot place a trade. |
| [2026-02-02 16:00:58] |
| Sierra_Chart Engineering - Posts: 22637 |
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In the case of a sub instance, refer to: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Using the Correct Trade Account (Rejections Related to Simulation Mode) And you need to make sure that if you are running more than one main instance of Sierra Chart, that they use a different port number for the DTC server. Otherwise, there will be conflicts. Refer to: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Resolving DTC Protocol Server Port Number Conflicts Also if you are getting this message: : Non-simulated trade account (xxxxx) cannot be used with trade simulation mode.
Then definitively Trade Simulation Mode is enabled in the main instance and you may have more than one main instance of Sierra Chart running than you are aware of.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-02 16:04:57
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| [2026-02-02 17:21:34] |
| User98657 - Posts: 410 |
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No, I definitely have two main instances running, each with one sub instance. I know this is longer than you'd like, but at the end I'd just like you to verify I have this configured correctly now. This all worked fine until today, and it is obviously related to the clean up we had to do which was caused by my routine updating to the then current version 2871 or 2872. I didn't get the gentleman's name who did the remote session with me to try and help get it put back together, but when we ended the call, he said you'd have to work on it and get back to me tomorrow (meaning today, Monday, 02/02/2026). I subsequently let you know that I was able to get that instance back up by rolling it back to a previously known version. I then updated to the current version, 2874. Today we had the issue of rejected trades, and I've read your most recent response. I did go to the links you provided, and a few more to get a surface understanding of what happened. I'd like to make sure I'm on the right page. On my one PC I have two separate, main instances of SC. Each has one sub instance. I'll refer to these separate main instances as a "Trading", and "Reference". These are used as the names would indicate, one for Trading, one for Reference charts. My understanding of what I just read is that each of these main instances has a DTC Protocol server, and when running two at the same time, as I am, the settings need to be configured correctly. This morning, the Trading sub instance was being routed through the Reference DTC Protocol server. I'm not sure how or why that happened, but I do know that the DTC in Reference was enabled, while the DTC in Trading was NOT enabled, which obviously caused the issue. The Reference instance has always been set to TSM so the trades were being rejected, which prompted my reaching out to you. After your responses, and reading what I've read, I'd like to know that I have this configured correctly. My Reference instance > Global Settings > Sierra Chart Server Settings > Enable DTC Protocol Server is set to Yes. Listening Port is set to 11199, Historical Data Port is set to 11198, and Allow Trading is set to No. (I did run netstat to ensure these ports were not being used.) My Reference sub instance Global Settings > Sierra Chart Server Settings > Enable DTC Protocol Server is set to No. Listening Port is set to 11211, Historical Data Port is set to 11210, and Allow Trading is set to No. (I did run netstat to ensure these ports were not being used.) My Trading instance > Global Settings > Sierra Chart Server Settings > Enable DTC Protocol Server is set to Yes. Listening Port is set to 11099, Historical Data Port is set to 11098, and Allow Trading is set to Yes. Thank you! Date Time Of Last Edit: 2026-02-02 19:09:02
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| [2026-02-02 20:59:27] |
| Sierra_Chart Engineering - Posts: 22637 |
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We will contact you this evening to go over this. We have a new version that we will be releasing, after 5 PM Eastern.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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