Support Board
Date/Time: Mon, 02 Feb 2026 07:58:13 +0000
Instance won't start after update
View Count: 136
| [2026-02-01 01:43:19] |
| User98657 - Posts: 405 |
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I have two instances of SC on my machine. After a routine update this evening, one of them will not start. The error message reads: Sierra Chart Initialization error: Error Starting network socket core. If you need more help, contact Sierra Chart Support for assistance. When I looked on line, it said this was usually do to antivirus software. I don't have any running on this machine, and my other instance updated and starts just fine. Can you help? Thanks |
| [2026-02-01 01:59:35] |
| Sierra_Chart Engineering - Posts: 22618 |
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Let us know if you are available now and we will call you and do a remote assistance session to look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-01 02:41:26] |
| Sierra_Chart Engineering - Posts: 22618 |
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We have released version 2872. See if this resolves the problem. For the instance that does not start go into the folder where it is installed and run this file: SierraChartFileDownloader.exe When the installer starts, press the Install button. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-01 02:58:01] |
| User98657 - Posts: 405 |
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Well, yes, I am available for remote. I did as the second message said (didn't see the first one initially), and it did start, then crashed during the update, then restarted, but it looks like I've lost all my settings and chartbooks?? |
| [2026-02-01 02:59:18] |
| User98657 - Posts: 405 |
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Correction, the CBs are in the folder, but the new instance isn't seeing them. So that install created a new Sierra Chart Folder, and created a new SierraChart_64.exe in the subfolder I was trying to repair. The damaged instance was located in E:\NQ Ref. And the exe for this instance was renamed SierraChart_64Ref.exe. I went to that folder and ran the installer. The installer created a new folder E:\Sierra Chart, and created a new .exe in the original subfolder (SierraChart_64.exe), along with new config files that overwrote the existing configs. Date Time Of Last Edit: 2026-02-01 03:06:55
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| [2026-02-01 03:16:55] |
| User98657 - Posts: 405 |
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I changed the paths in Global Settings to reference the old Folder. I still couldn't see the CBs so I closed it, and just to check, used the old/original .exe and the original did come back to life, but its a bit of a mess. The studies are not referencing correctly, and I seem to have lost all the formulas in a fairly large spreadsheet. All the sheets are still there, but the formulas are gone. |
| [2026-02-01 03:21:28] |
| User98657 - Posts: 405 |
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OK, So I exited and said No to save. I then tried to use my shortcut to the original .exe to start it back up and got the network error message. But when I go directly to the folder and select the .exe, it starts. The difference appears to be, starting with the shortcut allows it to run with Admin privileges, while starting directly from the folder .exe does not. Thought that might be useful to you. Date Time Of Last Edit: 2026-02-01 03:21:58
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| [2026-02-01 03:34:24] |
| User98657 - Posts: 405 |
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I have a backup from midnight last night. Would you recommend I simply restore the entire folder? |
| [2026-02-01 03:46:41] |
| User98657 - Posts: 405 |
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It's pretty late here now. I have to sign off. I'll look for a response to my question regarding the restore in the morning. Thanks for the help so far. |
| [2026-02-01 03:55:47] |
| Sierra_Chart Engineering - Posts: 22618 |
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We will help you with all of this, on Sunday. None of this is a problem to resolve because there are backups of all of the files. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-01 03:55:56
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| [2026-02-01 05:20:03] |
| Sierra_Chart Engineering - Posts: 22618 |
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We realize that version, 2872 did not resolve the problem about the network socket core which is actually not the real error. The real error is with OpenGL. Version 2873 will resolve the issue. We are working on that now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-01 13:08:28] |
| User98657 - Posts: 405 |
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Ok. Let me know when you're available. Or perhaps post a time you'd like to schedule and give me an hour lead time so we don't keep trying to catch the posts and waiting for the other to get back. Date Time Of Last Edit: 2026-02-01 13:57:29
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| [2026-02-01 21:54:02] |
| Sierra_Chart Engineering - Posts: 22618 |
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We apologize for the delay, please give us about two hours. We will help you this evening. We need to resolve another issue first.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-01 22:44:25] |
| User98657 - Posts: 405 |
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OK, I think that puts us around 7pm eastern.
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| [2026-02-01 22:49:10] |
| Sierra_Chart Engineering - Posts: 22618 |
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We should be able to help you in about 20 minutes from now. If that is all right.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-01 23:56:09] |
| User98657 - Posts: 405 |
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I was able to get the NQ Ref opened and running by rolling back to 2803. I immediately disabled the Open GL. The only remaining issue I have is that the sub instance is opening with the wrong graphics. I assume I need to bring the Sierra4.config file up from the Backus folder? If you could confirm that would be great. DISREGARD. I have them all up and running on 2874. Thank you. Date Time Of Last Edit: 2026-02-02 00:13:40
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| [2026-02-02 00:06:46] |
| Sierra_Chart Engineering - Posts: 22618 |
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Yes: I assume I need to bring the Sierra4.config file up from the Backus folder? If you could confirm that would be great. Here are the specific instructions: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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