Support Board
Date/Time: Wed, 18 Mar 2026 11:51:18 +0000
Not able to stop a trade
View Count: 157
| [2026-01-31 11:55:02] |
| User965721 - Posts: 16 |
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Hello! I have Service package 11 - Integrated Advanced activated and I trade real money. On Friday January 30th, 13h06m20s (time zone NY -5EST), I couldn't stop a trade. I was in a trade, I pressed flatten and cancel all several times and nothing happened. Then, out of the blue, the trade I was in stopped and all my charts showed "downloading continuous contract data". What could be the problem? |
| [2026-02-01 01:34:30] |
| Sierra_Chart Engineering - Posts: 23237 |
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This would be due to an Internet connectivity issue at the time. When this happens to speed up the reconnection to the server select File >> Reconnect. There is also a web-based trading that you could use: Sierra Chart Teton Futures Order Routing: Web-Based Trading Panel (Mobile Device Access) This will not help though if you are using the same Internet connection. Also refer to: Overview of Trading: Handling Non-Responsive Orders Due to Lost Connectivity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-01 01:38:01
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