Support Board
Date/Time: Fri, 30 Jan 2026 16:28:42 +0000
live data and ability to trade
View Count: 47
| [2026-01-28 11:40:47] |
| Little Chris - Posts: 3 |
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hi guys I'm not shore what's wrong i dont know if im getting live data which i pay for , i cant trade , and my account has been changed to professional , which when i created the account i did it as non-professional , there just seems to be to many pages with to many links can you please help me
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| [2026-01-28 15:24:51] |
| John - SC Support - Posts: 44312 |
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You have been tagged as a Professional in our system since January 30, 2025 (so nearly 1 year now). You have not been setup to get any data from us since then, and you have not been paying us anything for data since then. The reason you were tagged as a Professional at that time is that you did not fill out the CME Group Exchange Agreements properly in order to be considered a Non-Professional. Specifically, you did not enter a "Clearing Firm" or an "Account Number". You must enter these items for your live, funded, futures trading account in order to be considered a Non-Professional for the CME Group. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Once you have your live, funded, futures trading account situation worked out, then you can redo the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME And then, when your agreements have been accepted, you can activate the exchange(s) for which you want real-time data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-28 16:34:19] |
| Little Chris - Posts: 3 |
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Thank you john , i forgot about that, Cheers brother
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