Support Board
Date/Time: Mon, 26 Jan 2026 02:45:02 +0000
confirmation on which plan i need & what i need to do
View Count: 30
| [2026-01-25 23:28:36] |
| User923896 - Posts: 3 |
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Hi, completely new to sierra! I have the 11 - Integrated Advanced plan currently. I recently read in a thread to receive live data, after paying for the plan, you also need to purchase live data & connect it to a live trading account you own. Wondering if I need to downgrade my plan because the only thing I need is the numbers bars (foot print chart) & DOM or is that only available on the 11 plan? Just trying to save money & figure everything out since its REALLY confusing even after reading for hours, thanks! |
| [2026-01-25 23:54:09] |
| Sierra_Chart Engineering - Posts: 22517 |
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What markets do you need *real-time data* for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. If you require real-time futures data, then refer to: Is Historical and Real-time Data Included? Be sure to read the page linked above completely before making a further inquiry regarding real-time *futures* data. You may only need Service Package 5 if you do not need real-time data for futures. Or if delayed data will be fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-26 00:43:22] |
| User923896 - Posts: 3 |
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Apologies. Just E-mini & micro S&P 500 futures on CME or any other exchanges that have access to it that sierra provides. Both live data for the known symbols ES & MES with foot print charts & DOM. I thought the same thing but not sure. Just downgrade to 5 & pay for live data or am I getting that wrong?
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| [2026-01-26 01:56:24] |
| Sierra_Chart Engineering - Posts: 22517 |
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If you want real-time data for CME (ES & MES) futures you need to understand the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-26 02:31:10] |
| User923896 - Posts: 3 |
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Sorry, maybe I'm not wording it right. I really just want to know 1 thing. I know I have to pay for data & link a trading account to get the non professional cost, I've also watched the videos on how to via your video library. 1. Do I need service package 11 if 5 offers almost the same thing? Via the page it shows the exact same info for both basically. The only difference in wording I see is external connectivity which is not explained anywhere else. Is that the reference to connecting to live feed or is the external connectivity something else entirely? If not it would just be better to go down to package 5 to save $ correct? Description of Service Packages and Pricing: Base Sierra Chart with Advanced Features (Service Package 5) |
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