Support Board
Date/Time: Sun, 15 Feb 2026 17:23:18 +0000
Real time data issue
View Count: 196
| [2026-01-23 13:29:37] |
| xlogic314 - Posts: 7 |
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l have 11 - Integrated Advanced service packed and denali exchanges. l just want to see real time ES and NQ. So, is there eny solution for that ? *message log* 2026-01-23 08:19:01.857 | Interactive Brokers | Connecting to 127.0.0.1:7497 2026-01-23 08:19:01.857 | IB TWS socket (1) | Creating socket. 2026-01-23 08:19:01.857 | IB TWS socket (1) | New receive buffer size: 0 2026-01-23 08:19:01.857 | IB TWS socket (1) | Connecting to IP: 127.0.0.1. 2026-01-23 08:19:02.372 | Interactive Brokers | Sending API sign: API 2026-01-23 08:19:02.372 | Interactive Brokers | Sending client version: v100..176 +PACEAPI. Waiting for acceptance. 2026-01-23 08:19:02.377 | Interactive Brokers | TWS server version: 176 2026-01-23 08:19:02.377 | Interactive Brokers | TWS time: 20260123 16:19:01 TRT 2026-01-23 08:19:02.633 | Interactive Brokers | Connected. Sending Start API command. 2026-01-23 08:19:02.633 | Interactive Brokers | Waiting for account information. 2026-01-23 08:19:02.634 | IB Account information received. 2026-01-23 08:19:02.634 | Interactive Brokers | Received 1 Trade Accounts from TWS. 2026-01-23 08:19:02.634 | Interactive Brokers | Connected to Demo or Simulated account. 2026-01-23 08:19:02.634 | Interactive Brokers | Trade Account: DUP16. Index: 0 2026-01-23 08:19:02.634 | Interactive Brokers | Connection to server complete. 2026-01-23 08:19:02.634 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-01-23 08:19:02.634 | Using symbol data fast lookup vector 2026-01-23 08:19:02.634 | Interactive Brokers | Starting real-time market data updates for: ES-202603-CME. ID: 1 2026-01-23 08:19:02.634 | Interactive Brokers | Subscribing to Symbol: ES, SecurityType: FUT, Expiration: 202603, Exchange: CME, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: 2026-01-23 08:19:02.634 | Interactive Brokers | Requesting security definition data for: ES-202603-CME. ID: 1 2026-01-23 08:19:02.634 | Interactive Brokers | Using primary service for historical data for ES-202603-CME 2026-01-23 08:19:02.634 | Added historical Intraday data request for ES-202603-CME to the queue. 2026-01-23 08:19:02.634 | Intraday data recording state for symbol ES-202603-CME is set to download 'Pending'. 2026-01-23 08:19:02.634 | Triggering next historical data download in queue. 2026-01-23 08:19:02.634 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2026-01-23 08:19:02.634 | Interactive Brokers | Next valid order ID: 1 2026-01-23 08:19:02.634 | Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. 2026-01-23 08:19:02.634 | Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. 2026-01-23 08:19:02.634 | Message from IB: Market data farm connection is OK:usopt.nj. IB Error Code: 2104. Request ID: -1. 2026-01-23 08:19:02.634 | Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. 2026-01-23 08:19:02.634 | Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. 2026-01-23 08:19:02.634 | Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. 2026-01-23 08:19:02.634 | Message from IB: Sec-def data farm connection is OK:secdefil. IB Error Code: 2158. Request ID: -1. 2026-01-23 08:19:02.634 | Delaying start of download for ES-202603-CME. 2026-01-23 08:19:02.734 | Interactive Brokers | Next valid order ID: 1 2026-01-23 08:19:02.813 | Message from IB: Requested market data is not subscribed. Delayed market data is not enabled. IB Error Code: 10168. Request ID: 1. Symbol: ES-202603-CME 2026-01-23 08:19:02.834 | Interactive Brokers | Next valid order ID: 1 2026-01-23 08:19:02.882 | Interactive Brokers | Requesting Trade Positions updates. 2026-01-23 08:19:02.882 | Interactive Brokers | Received Trade Positions download end message 2026-01-23 08:19:02.882 | Interactive Brokers | Begin Trade Positions processing. 2026-01-23 08:19:02.882 | Interactive Brokers | Received Trade Positions. Performing final processing. 2026-01-23 08:19:18.523 | HD Request # 18 | Downloading Intraday chart data for ES-202603-CME to the file ES-202603-CME.scid. Service: interactive_brokers.trading 2026-01-23 08:19:18.523 | HD Request # 18 | Download start date-time: 2026-01-23 08:08:00.000000. File last date-time: 2026-01-23 08:08:00.000000 2026-01-23 08:19:18.523 | HD Request # 18 | Requesting a total of 0 days and 5478 seconds. 2026-01-23 08:19:18.523 | HD Request # 18 | IB Backfill - Seconds requested: 5478. Seconds Remaining: 0. 2026-01-23 08:19:18.523 | HD Request # 18 | Requesting 5478 Seconds of data at 30 secs with ending date-time at 2026-01-23 09:29:18 for ES-202603-CME. PriceType: TRADES 2026-01-23 08:19:18.860 | HD Request # 18 | Processing historical data message from TWS 2026-01-23 08:19:18.860 | HD Request # 18 | Receiving Intraday data for ES-202603-CME starting at 2026-01-23 07:58:30.000000 2026-01-23 08:19:18.860 | HD Request # 18 | Received 22 records and wrote 21 records from 2026-01-23 07:58:00 to 2026-01-23 08:08:30. 2026-01-23 08:19:18.860 | HD Request # 18 | Timestamp of first Intraday data file record written: 2026-01-23 08:08:30.000000. 2026-01-23 08:19:18.860 | HD Request # 18 | Received 21 Intraday data records from 2026-01-23 07:58:30.000000 to 2026-01-23 08:08:30.000000 (10.0 minutes. Delay: 10.8 minutes) and wrote 1 record for ES-202603-CME 2026-01-23 08:19:18.860 | HD Request # 18 | Completion time: 0s. 2026-01-23 08:19:18.860 | HD Request # 18 | Intraday data download complete for ES-202603-CME. Unique request ID: 18 2026-01-23 08:19:18.860 | Removing historical data download ID 18. 2026-01-23 08:19:18.860 | Real-time Intraday chart data file updates started for ES-202603-CME 2026-01-23 08:19:18.860 | Intraday chart data file opened for ES-202603-CME 2026-01-23 08:19:18.860 | HD Request # 18 | Enabling Intraday chart updating for symbol. 2026-01-23 08:19:18.860 | 2026-01-23 08:19:18.860 | No download requests in the queue to start downloads for. |
| [2026-01-23 16:59:25] |
| John - SC Support - Posts: 44624 |
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The reason you are not getting real-time data for the exchange that you have activated is that you activated a Non-Professional exchange for the CME Group. In order to qualify as a Non-Professional for the CME Group, you need to have a live, funded, futures trading account - and you need to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges We see the following in the log you sent: 2026-01-23 08:19:02.634 | Interactive Brokers | Connected to Demo or Simulated account.
So you are connecting to a Demo account with Interactive Brokers, which does not meet the requirement, as it needs to be a live account. Also, you did not complete the exchange agreements properly, as you did not enter a "Clearing Firm" or "Account Number" in the "Uniform Subscriber Agreement". Please redo the agreements and enter the required information, or you will not be able to be considered a Non-Professional for the CME Group. If you do not know your "Clearing Firm" (which Interactive Brokers is their own clearing firm) then enter the Brokerage name. You can redo the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-24 06:27:06] |
| xlogic314 - Posts: 7 |
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Thank you John. l get it. l'm in touch with stage 5 costumer service and l am going to use this platform to get realtime data. When the proccess(sign in) completed, l will complete the exchange egreements properly.
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