Support Board
Date/Time: Tue, 10 Mar 2026 04:39:21 +0000
Any solution for jumpy chart windows on SC v.2867 on Mac/Crossover?
View Count: 465
| [2026-01-21 03:33:33] |
| rupho - Posts: 9 |
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Each SC built since the new MIDI window adjustments made it very difficult to move chart windows in my Chartbooks. They always seem to have "invisible" snapping borders. I am on a Mac via Crossover so I thought I wait for new builds to fix the issue and so far always reverted back to v.2781. I can easily move detached windows and I can move the perimeter of the chart window to get them in place but I am wondering if there is a setting in 2867 that mitigates the issue of "jumpy" and stuck chart windows or will this be fixed in future updates? thank you |
| [2026-01-21 05:42:18] |
| Tony - Posts: 692 |
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@rupho Sorry, I don't have solution to your issues, just a bit concern about Crossover, it might not be a reliable long term solution. I assume you are using Apple's M-series chip, Crossover failed to run natively, meaning it relies on Rosetta 2 to work, and Apple may stop supporting Rosetta 2 end of 2026 or early 2027. I know there are Mac M-series users, running Sierra ARM on Windows 11 ARM version (with parallels), you can find discussion in Support Board. Date Time Of Last Edit: 2026-01-21 05:45:18
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| [2026-01-21 05:59:12] |
| Sierra_Chart Engineering - Posts: 23185 |
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Regarding the first post, how is this setting set: General Settings Window: Use Outline Window Move for MDI Child Windows (Global Settings >> General Settings >> GUI >> Multiple Document Interface (MDI) and Custom Title Bar Settings) We also did some testing, moving MDI child windows and resizing them both by outline moving and also having the contents fully updated, under Wine and it was all very fast and stable much better than Windows. Very impressed. So if Crossover is using Wine we would not know why there would be a problem. We are seeing the exact opposite. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-21 12:26:21
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| [2026-01-22 00:28:32] |
| rupho - Posts: 9 |
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I have 'Use Outline Window Move for MDI Child Windows" set to Yes. It works flawlessly. What does not work as expected is moving the entire Chart Window by grabbing the title bar like it was in prior builds . Is there a setting for that by any chance? I also agree that the Crossover/Wine works great with SC. I have zero complaints on this (M4 Mac mini here). Thx
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| [2026-01-22 15:24:55] |
| John - SC Support - Posts: 45020 |
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We do not understand what you mean by "moving the entire Chart Window", and how this is different from moving a chart where you state that "It works flawlessly". Are you referring to the main application window? There have been no changes to that window itself and how it is handled when it moves. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-23 01:22:09] |
| rupho - Posts: 9 |
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thank you for getting backJohn. What I meant is to click on the title bar and drag an entire chart window within a chartbook to its desired place. This functionality does not work since as I stated in the original post the chart window is snapping into some invisible "border" and won't move freely across the monitor display. So the only solution is to drag the individual borders of the chart window on both the x and y axis in order to place the chart within its desired space on my monitor within the chartbook perimeter. I hope this makes it more clear. The second after updating to the latest SC built is that chart windows do not stay in its layered order when switching between chart books or reopening them. I have charts that sit below my main execution chart that I only look at occasionally but when I switch Chartbooks the order is changing do charts that used to stay below tare now appearing on top. I tried to change the order of charts (Ctrl. W) but it seems to have no impact. In prior builds of SC I never had to re-arrange any Chartbooks after the SC application was reopened- neither its lateral position nor its layered order. Are there any other settings that I missed to get the old behavior back without having to revert to an older built? thank you |
| [2026-01-23 15:29:33] |
| John - SC Support - Posts: 45020 |
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There is no special setting for what you are seeing - as we are understanding it, it should not be occurring. There is nothing built into the system that forces the charts into specific areas of the application. The only thing we wonder is if you were using the virtual space for the application, where you could move a chart off th end of the main application, and you would get a scrollbar so you could move around that main window. This changed a little bit, refer to the setting and the one below it that control this now: General Settings Window: MDI Window Virtual Space Percentage (125 to 1000) (Global Settings >> General Settings >> GUI >> Multiple Document Interface (MDI) and Custom Title Bar Settings) As to the order of the windows, they should be coming up according to the order they are listed in the "Windows and Chartbooks" window (which matches the CW menu). It sounds like you have already done this, but please double check for us and let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-23 18:22:19] |
| Sierra_Chart Engineering - Posts: 23185 |
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The second after updating to the latest SC built is that chart windows do not stay in its layered order when switching between chart books or reopening them. I have charts that sit below my main execution chart that I only look at occasionally but when I switch Chartbooks the order is changing do charts that used to stay below tare now appearing on top. I tried to change the order of charts (Ctrl. W) but it seems to have no impact. In prior builds of SC I never had to re-arrange any Chartbooks after the SC application was reopened- neither its lateral position nor its layered order. Are there any other settings that I missed to get the old behavior back without having to revert to an older built? General Settings Window: Destroy Chart Windows when Hidden (Global Settings >> General Settings >> GUI >> Application GUI) In your case, make sure this is set to No. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-23 18:22:38
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| [2026-01-23 18:37:03] |
| Sierra_Chart Engineering - Posts: 23185 |
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The layering of charts when you open a Chartbook will be according to the list of charts as set in Window >> Windows and Chartbooks. We have verified this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-26 04:48:23] |
| rupho - Posts: 9 |
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Thank you for getting back, please find my answer below: 1: re GUI: yes I can confirm that "Destroy Chart Windows When Hidden" is and was always set to NO as advised. 2 re jumpy Chartwindows: I did not change nor create a virtual space. Under General Settings> GUI > Multiple Document Interface and Custom Title Bars Settings. I have the following settings that seems relevant: - "Enable MDI Window Virtual Space" > NO - "MDI Window Virtual Sace Percentage" > set at 100 - "Scroll Virtual Space to Show MDI Window on Activation" > NO 3: Chart Order: For the most part it works but when I close SC or just the CB it does not remember which window was the last on top so in essence it does not seem to apply the chart order under CTRL-W. The other windows are OK. I tried to change the order but cannot identify any logic as to why it's not showing the same chart on top after reopening it. The above behaviors all disappear once I "downgrade" back to SC built 2781 from 2867. If it helps I am more than happy to send you a Dropbox link with a short screen recording to show you the "jumpy" chart windows once I drag a chart from its title bar. Looking forward to hearing from you. |
| [2026-01-30 07:34:26] |
| rupho - Posts: 9 |
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Have I run out of support?
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| [2026-01-31 21:21:22] |
| Sierra_Chart Engineering - Posts: 23185 |
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We do not know how to help with this and this is not a Sierra Chart specific issue: If it helps I am more than happy to send you a Dropbox link with a short screen recording to show you the "jumpy" chart windows once I drag a chart from its title bar.
It does not matter whether you see this in newer versions and not in older versions. No one else is having this issue and it could not be a Sierra Chart issue. There is something else going on in your particular case with your particular system and/or hardware. There is nothing we can do to help with it. Regarding this: 3: Chart Order: For the most part it works but when I close SC or just the CB it does not remember which window was the last on top so in essence it does not seem to apply the chart order under CTRL-W. The other windows are OK. I tried to change the order but cannot identify any logic as to why it's not showing the same chart on top after reopening it.
Are you referring to an MDI child window which is part of the main Sierra Chart window, or a detached chart? There absolutely is no problem, with the last active MDI chart window which was last active being brought to the top on a Chartbook opening. No problems at all. This is completely stable and works properly. However, in the case of a detached chart, we still have to develop the capability to move to the top the last top level detached chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-31 21:23:23
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