Support Board
Date/Time: Tue, 20 Jan 2026 20:19:34 +0000
Can't access app
View Count: 27
| [2026-01-20 16:05:06] |
| cmack1011 - Posts: 178 |
|
My Desktop SC icon no longer worked (tried running as admin - did not work, etc), so I tried reinstalling the app, but I keep getting this error (I sent you the log file). I'm using the app on Macbook M3 with Parallels. Please advise.
|
Attachment Deleted.  Screenshot 2026-01-20 at 9.52.33 AM.png / V - Attached On 2026-01-20 15:55:13 UTC - Size: 90.71 KB - 5 views Screenshot 2026-01-20 at 9.52.26 AM.png / V - Attached On 2026-01-20 15:55:21 UTC - Size: 205.24 KB - 3 views |
| [2026-01-20 17:57:55] |
| John - SC Support - Posts: 44095 |
|
The "Installation Path" as defined in the install software is showing as just "SierraChart". This should be the full path to the location on the drive to install the software. We do not know how that translates with regards to Parallels. This is something you need to ensure is correct. Otherwise, use the "Zip Installer" to install the software. Refer to the following: Software Download: Sierra Chart Zip Installer For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-20 18:47:45] |
| cmack1011 - Posts: 178 |
|
So, I copied the zip file, pasted it into the C drive, extracted all the files, and the app still does not open?? The ARM version of SC can open just fine, but the 64 version does not which is the version I have been using on Parallels because I was told it could now be used with MACOs. Has something changed with the 64 version that it no longer works on Parallels? Im going to need to connect with someone live on this as it has completed arrested my ability to work. I'll pay for someone's time to do so Date Time Of Last Edit: 2026-01-20 19:03:14
|
To post a message in this thread, you need to log in with your Sierra Chart account: