Support Board
Date/Time: Sat, 20 Dec 2025 22:29:55 +0000
black screen
View Count: 24
| [2025-12-18 20:48:32] |
| User879991 - Posts: 1 |
|
Hello Support, I am unable to display charts in Sierra Chart, even though my APEX connection to the Rithmic service is working properly and I am entering the correct contracts. Please help me resolve this issue and provide me with a solution. Please note that I have completely uninstalled and then reinstalled the application. |
| [2025-12-18 20:49:49] |
| John - SC Support - Posts: 43555 |
|
There is never a need to reinstall the software. If there is anything displayed at all for your charts, then get us an image by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Also get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: