Support Board
Date/Time: Sat, 20 Dec 2025 22:33:04 +0000
Post From: black screen
| [2025-12-18 20:49:49] |
| John - SC Support - Posts: 43555 |
|
There is never a need to reinstall the software. If there is anything displayed at all for your charts, then get us an image by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Also get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |