Support Board
Date/Time: Tue, 16 Dec 2025 21:04:50 +0000
Selected service package 11 Denali non-professional, but shown on Account Control Panel
View Count: 21
| [2025-12-15 21:02:11] |
| User558849 - Posts: 1 |
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Hello, I selected service package 11 and Denali non-professional, but it does not reflect on Account Control Panel?? Any suggestion? on Account Control Panel?? Any suggestion? Inline image Also, How to I do about enabling CQG Web API in my package? Inline image Thank You, Sid Mojabi C:408.859.6067 On Saturday, December 13, 2025 at 04:03:17 PM PST, Sierra Chart Support <support@sierrachart.com> wrote: Username: smojabi | Ticket ID: 1765670596476515380 | Status: Open | Subject: Account Reminder Sierra Chart Support has updated or responded to the Account Support Ticket. To view and reply to the ticket, follow this link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1765670596476515380 Number Of Posts: 1 |
| [2025-12-15 22:53:09] |
| John - SC Support - Posts: 43499 |
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You are currently on a Trial. You have not added any funds to your account, so you can not change to a paid package. Follow the instructions at the following link to change to a paid package: Sierra Chart Purchase and License Information: Instructions Once you are on one of the "Integrated" packages, then you can connect to data and trading services. To connect to CQG, follow these instructions: CQG Trading Platform Service: Setup Instructions Keep in mind that we do not have connectivity to CQG for data for The CME Group and EUREX. So if you are wanting data from either of these exchanges, then you will need to get that data from our Denali Exchange Data Feed. Refer to the following: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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