Support Board
Date/Time: Mon, 08 Dec 2025 12:16:20 +0000
Sierra log me out of Rithmic and NinjaTrader
View Count: 37
| [2025-12-07 17:55:04] |
| User183034 - Posts: 1 |
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I’m trying to use Sierra to see order flow with fottprint, I have an account of Rithmic with Apex and I use NinjaTrader set my orders When I connect the data/trading service with my username and password of Rithmic and click on connect, it logs me out of both Rithmic and Ninjatrader I have allow the plugin mode on both rithmic and ninja trader but as soon as I login on Sierra chart it logs me out of the others Would you please help me fix this problem Date Time Of Last Edit: 2025-12-07 18:01:19
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| [2025-12-07 19:25:45] |
| Sierra_Chart Engineering - Posts: 21710 |
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The problem you are experiencing does make sense because Sierra Chart connects directly to Rithmic servers and Rithmic only allows one connection at a time per username. Sierra Chart does not connect to the Rithmic software running on your local system. If you just want to use Sierra Chart for charting, then the best solution is to not use Rithmic and instead follow the instructions below: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks in Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-07 19:27:50
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