Support Board
Date/Time: Thu, 04 Dec 2025 04:31:35 +0000
Unable to received CME data feed
View Count: 41
| [2025-12-02 16:03:18] |
| User793606 - Posts: 1 |
|
Hi, I have been having issues with the data feed since this morning with MNQ. I have two charts: MGC works fine, but MNQ isn't 2025-12-03 00:01:09.158 | Trade activity files set size: 20 2025-12-03 00:01:09.219 | Created the DTC Protocol server. 2025-12-03 00:01:09.219 | DTC Protocol Server listening on port 11099. Address: 0.0.0.0 2025-12-03 00:01:09.219 | Reading Internal Order ID file. 2025-12-03 00:01:09.246 | Reading Trade Orders file. 2025-12-03 00:01:09.247 | Reading Trade Positions file. 2025-12-03 00:01:09.247 | Reading Trade Account Data files. 2025-12-03 00:01:09.248 | Software version: 2800 64-bit 2025-12-03 00:01:09.248 | Safe Mode enabled 2025-12-03 00:01:09.248 | Primary Thread ID: 3456 2025-12-03 00:01:09.248 | Usage end date: 2025-12-11 2025-12-03 00:01:09.248 | Enabled for: Advanced Features 2. 2025-12-03 00:01:09.248 | Enabled for: Sierra Chart Historical Data Service. 2025-12-03 00:01:09.248 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-12-03 00:01:09.248 | Enabled for: Delayed Denali Exchange Data Feed. 2025-12-03 00:01:09.248 | Enabled for exchange2: COMEX 2025-12-03 00:01:09.248 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-12-03 00:01:09.248 | Current selected Data/Trading service: Interactive Brokers 2025-12-03 00:01:09.248 | Custom symbol settings values: enabled 2025-12-03 00:01:09.248 | Chart Update Interval: 400 2025-12-03 00:01:09.248 | Intraday Data Storage Time Unit: 0 2025-12-03 00:01:09.248 | Time Zone: +08:00:00 (HKT+08) 2025-12-03 00:01:09.248 | 2025-12-02 16:01:09 Local computer time in UTC 2025-12-03 00:01:09.248 | 2025-12-03 00:01:09 Local computer time in SC Time Zone 2025-12-03 00:01:09.248 | 2025-12-02 16:01:02 Server time in UTC 2025-12-03 00:01:09.248 | Local computer UTC time and Server UTC time difference: 6 seconds. 2025-12-03 00:01:09.248 | Notice: Your computer's clock is off by 6 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-12-03 00:01:09.248 | Program path: C:\SierraChart\ 2025-12-03 00:01:09.248 | Data Files path: C:\SierraChart\Data\ 2025-12-03 00:01:09.248 | OS Version Number: 10.0 2025-12-03 00:01:09.248 | Locale Setting: C 2025-12-03 00:01:09.248 | Crash reporter started: true 2025-12-03 00:01:09.248 | 2025-12-03 00:01:09.248 | Created the DTC Protocol historical data server. 2025-12-03 00:01:09.249 | HD Server Manager | Listening on port 11098. 2025-12-03 00:01:09.249 | Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. 2025-12-03 00:01:09.260 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-12-03 00:01:09.498 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-12-03 00:01:09.498 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-12-03 00:01:09.976 | Received 5 login tokens. 2025-12-03 00:01:10.237 | Symbol settings MD5 received. Request ID: 1. 2025-12-03 00:01:10.237 | Symbol settings are up-to-date for interactive_brokers.trading. 2025-12-03 00:01:11.748 | Requested user files to download. 2025-12-03 00:01:13.755 | 2025-12-03 00:01:13.755 | Interactive Brokers | Connecting to 127.0.0.1:7496 2025-12-03 00:01:13.755 | IB TWS socket (1) | Creating socket. 2025-12-03 00:01:13.755 | IB TWS socket (1) | New receive buffer size: 0 2025-12-03 00:01:13.755 | IB TWS socket (1) | Connecting to IP: 127.0.0.1. 2025-12-03 00:01:14.262 | Interactive Brokers | Sending API sign: API 2025-12-03 00:01:14.262 | Interactive Brokers | Sending client version: v100..176 +PACEAPI. Waiting for acceptance. 2025-12-03 00:01:14.268 | Interactive Brokers | TWS server version: 176 2025-12-03 00:01:14.268 | Interactive Brokers | TWS time: 20251203 00:01:15 MYT 2025-12-03 00:01:14.526 | Interactive Brokers | Connected. Sending Start API command. 2025-12-03 00:01:14.526 | Interactive Brokers | Waiting for account information. 2025-12-03 00:01:14.529 | IB Account information received. 2025-12-03 00:01:14.529 | Interactive Brokers | Received 1 Trade Accounts from TWS. 2025-12-03 00:01:14.529 | Interactive Brokers | Connected to Live account. 2025-12-03 00:01:14.529 | Interactive Brokers | Trade Account: U6778. Index: 0 2025-12-03 00:01:14.529 | Updated verified funded futures trading account ending date to: 2026-01-01 16:01:14 2025-12-03 00:01:14.529 | Interactive Brokers | Connection to server complete. 2025-12-03 00:01:14.529 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-12-03 00:01:14.529 | Updated verified funded futures trading account ending date to: 2026-01-01 16:01:14 2025-12-03 00:01:14.529 | Interactive Brokers | Next valid order ID: 1 2025-12-03 00:01:14.529 | Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. 2025-12-03 00:01:14.529 | Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. 2025-12-03 00:01:14.529 | Message from IB: HMDS data farm connection is OK:apachmds. IB Error Code: 2106. Request ID: -1. 2025-12-03 00:01:14.529 | Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. 2025-12-03 00:01:14.529 | Message from IB: Sec-def data farm connection is OK:secdefsg. IB Error Code: 2158. Request ID: -1. 2025-12-03 00:01:14.531 | Interactive Brokers | Next valid order ID: 1 | Number times message added: 1 2025-12-03 00:01:14.774 | Interactive Brokers | Requesting Trade Positions updates. 2025-12-03 00:01:14.777 | Interactive Brokers | Received Trade Positions download end message 2025-12-03 00:01:14.777 | Interactive Brokers | Begin Trade Positions processing. 2025-12-03 00:01:14.777 | Interactive Brokers | Received Trade Positions. Performing final processing. 2025-12-03 00:01:16.226 | MNQ-202512-CME-USD 1 Min #1 | Reloading chart. 2025-12-03 00:01:16.233 | MNQ-202512-CME-USD 1 Min #2 | Reloading chart. 2025-12-03 00:01:16.239 | MNQ-202512-CME-USD 5 Min #3 | Reloading chart. 2025-12-03 00:01:17.026 | Using symbol data fast lookup vector 2025-12-03 00:01:17.026 | Interactive Brokers | Starting real-time market data updates for: MNQ-202512-CME-USD. ID: 1 2025-12-03 00:01:17.026 | Interactive Brokers | Subscribing to Symbol: MNQ, SecurityType: FUT, Expiration: 202512, Exchange: CME, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: 2025-12-03 00:01:17.026 | Interactive Brokers | Requesting security definition data for: MNQ-202512-CME-USD. ID: 1 2025-12-03 00:01:17.026 | Interactive Brokers | Using primary service for historical data for MNQ-202512-CME-USD 2025-12-03 00:01:17.026 | Starting DelayedDownloadMonitoringTimer 2025-12-03 00:01:17.026 | Starting HDTimeoutTimer 2025-12-03 00:01:17.026 | Added historical Intraday data request for MNQ-202512-CME-USD to the queue. 2025-12-03 00:01:17.026 | Intraday data recording state for symbol MNQ-202512-CME-USD is set to download 'Pending'. 2025-12-03 00:01:17.027 | Triggering next historical data download in queue. 2025-12-03 00:01:17.027 | Delaying start of download for MNQ-202512-CME-USD. 2025-12-03 00:01:17.305 | Message from IB: Requested market data is not subscribed. Check API status by selecting the Account menu then under Management choose Market Data Subscription Manager and/or availability of delayed data.Delayed market data is available.MNQ DEC'25 (MNQZ5) /TOP/ALL. IB Error Code: 354. Request ID: 1. Symbol: MNQ-202512-CME-USD 2025-12-03 00:01:17.528 | Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht 2025-12-03 00:01:18.727 | MNQ-202512-CME-USD 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-03 00:01:18.756 | MNQ-202512-CME-USD 5 Min #3 | Chart data loading complete. 2025-12-03 00:01:18.853 | MNQ-202512-CME-USD 1 Min #1 | Chart data loading complete. 2025-12-03 00:01:18.854 | MNQ-202512-CME-USD 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-03 00:01:18.879 | MNQ-202512-CME-USD 1 Min #2 | Chart data loading complete. 2025-12-03 00:01:19.067 | MNQ-202512-CME-USD 1 Min #1 | Reloading chart. 2025-12-03 00:01:19.071 | MNQ-202512-CME-USD 1 Min #2 | Reloading chart. 2025-12-03 00:01:19.074 | MNQ-202512-CME-USD 5 Min #3 | Reloading chart. 2025-12-03 00:01:19.525 | Requesting market depth updates for: MNQ-202512-CME-USD if supported. NumLevels=100 2025-12-03 00:01:19.810 | Message from IB: Need additional market data permissions - Depth: CME; . IB Error Code: 2152. Request ID: 100001. 2025-12-03 00:01:21.584 | MNQ-202512-CME-USD 1 Min #1 | Chart data loading complete. 2025-12-03 00:01:21.585 | MNQ-202512-CME-USD 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-03 00:01:21.651 | MNQ-202512-CME-USD 1 Min #2 | Chart data loading complete. 2025-12-03 00:01:21.679 | MNQ-202512-CME-USD 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-03 00:01:21.709 | MNQ-202512-CME-USD 5 Min #3 | Chart data loading complete. 2025-12-03 00:01:33.024 | HD Request # 1 | Downloading Intraday chart data for MNQ-202512-CME-USD to the file MNQ-202512-CME-USD.scid. Service: interactive_brokers.trading 2025-12-03 00:01:33.025 | HD Request # 1 | Download start date-time: 2025-12-02 23:47:00.000000. File last date-time: 2025-12-02 23:47:00.000001 2025-12-03 00:01:33.025 | HD Request # 1 | Requesting a total of 0 days and 5673 seconds. 2025-12-03 00:01:33.025 | HD Request # 1 | IB Backfill - Seconds requested: 5673. Seconds Remaining: 0. 2025-12-03 00:01:33.025 | HD Request # 1 | Requesting 5673 Seconds of data at 30 secs with ending date-time at 2025-12-03 01:11:33 for MNQ-202512-CME-USD. PriceType: TRADES 2025-12-03 00:01:33.315 | HD Request # 1 | Processing historical data message from TWS 2025-12-03 00:01:33.315 | HD Request # 1 | Receiving Intraday data for MNQ-202512-CME-USD starting at 2025-12-02 23:37:30.000001 2025-12-03 00:01:33.315 | HD Request # 1 | Received 29 records and wrote 28 records from 2025-12-02 23:37:00 to 2025-12-02 23:51:00. 2025-12-03 00:01:33.315 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-12-02 23:47:30.000000. 2025-12-03 00:01:33.315 | HD Request # 1 | Received 28 Intraday data records from 2025-12-02 23:37:30.000001 to 2025-12-02 23:51:00.000000 (13.5 minutes. Delay: 10.6 minutes) and wrote 8 records for MNQ-202512-CME-USD 2025-12-03 00:01:33.315 | HD Request # 1 | Completion time: 0s. 2025-12-03 00:01:33.315 | HD Request # 1 | Intraday data download complete for MNQ-202512-CME-USD. Unique request ID: 1 2025-12-03 00:01:33.315 | Removing historical data download ID 1. 2025-12-03 00:01:33.315 | Real-time Intraday chart data file updates started for MNQ-202512-CME-USD 2025-12-03 00:01:33.315 | Intraday chart data file opened for MNQ-202512-CME-USD 2025-12-03 00:01:33.315 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-12-03 00:01:33.315 | 2025-12-03 00:01:33.315 | No download requests in the queue to start downloads for. 2025-12-03 00:01:34.533 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2025-12-03 00:01:35.554 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2025-12-31"}. Success=true |
| [2025-12-02 17:28:20] |
| John - SC Support - Posts: 43265 |
|
You have the following exchange active with our Denali Exchange Data Feed: - COMEX with Market Depth for Non-Professional Trading Accounts You do NOT have any exchange active for the CME exchange with us, therefore the system is looking to get that data from Interactive Brokers. But you must not be setup to get that data from them either, as we see the following error in your log: Message from IB: Need additional market data permissions - Depth: CME; . IB Error Code: 2152. Request ID: 100001.
You did have an exchange active with us for the CME in November, but it did not renew due to insufficient funds (you had enough to renew the COMEX exchange, but not the CME). The easiest solution is to activate a CME Exchange at the following link to get the data from us: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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