Support Board
Date/Time: Thu, 04 Dec 2025 04:35:03 +0000
Post From: Unable to received CME data feed
| [2025-12-02 16:03:18] |
| User793606 - Posts: 1 |
|
Hi, I have been having issues with the data feed since this morning with MNQ. I have two charts: MGC works fine, but MNQ isn't 2025-12-03 00:01:09.158 | Trade activity files set size: 20 2025-12-03 00:01:09.219 | Created the DTC Protocol server. 2025-12-03 00:01:09.219 | DTC Protocol Server listening on port 11099. Address: 0.0.0.0 2025-12-03 00:01:09.219 | Reading Internal Order ID file. 2025-12-03 00:01:09.246 | Reading Trade Orders file. 2025-12-03 00:01:09.247 | Reading Trade Positions file. 2025-12-03 00:01:09.247 | Reading Trade Account Data files. 2025-12-03 00:01:09.248 | Software version: 2800 64-bit 2025-12-03 00:01:09.248 | Safe Mode enabled 2025-12-03 00:01:09.248 | Primary Thread ID: 3456 2025-12-03 00:01:09.248 | Usage end date: 2025-12-11 2025-12-03 00:01:09.248 | Enabled for: Advanced Features 2. 2025-12-03 00:01:09.248 | Enabled for: Sierra Chart Historical Data Service. 2025-12-03 00:01:09.248 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-12-03 00:01:09.248 | Enabled for: Delayed Denali Exchange Data Feed. 2025-12-03 00:01:09.248 | Enabled for exchange2: COMEX 2025-12-03 00:01:09.248 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-12-03 00:01:09.248 | Current selected Data/Trading service: Interactive Brokers 2025-12-03 00:01:09.248 | Custom symbol settings values: enabled 2025-12-03 00:01:09.248 | Chart Update Interval: 400 2025-12-03 00:01:09.248 | Intraday Data Storage Time Unit: 0 2025-12-03 00:01:09.248 | Time Zone: +08:00:00 (HKT+08) 2025-12-03 00:01:09.248 | 2025-12-02 16:01:09 Local computer time in UTC 2025-12-03 00:01:09.248 | 2025-12-03 00:01:09 Local computer time in SC Time Zone 2025-12-03 00:01:09.248 | 2025-12-02 16:01:02 Server time in UTC 2025-12-03 00:01:09.248 | Local computer UTC time and Server UTC time difference: 6 seconds. 2025-12-03 00:01:09.248 | Notice: Your computer's clock is off by 6 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-12-03 00:01:09.248 | Program path: C:\SierraChart\ 2025-12-03 00:01:09.248 | Data Files path: C:\SierraChart\Data\ 2025-12-03 00:01:09.248 | OS Version Number: 10.0 2025-12-03 00:01:09.248 | Locale Setting: C 2025-12-03 00:01:09.248 | Crash reporter started: true 2025-12-03 00:01:09.248 | 2025-12-03 00:01:09.248 | Created the DTC Protocol historical data server. 2025-12-03 00:01:09.249 | HD Server Manager | Listening on port 11098. 2025-12-03 00:01:09.249 | Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. 2025-12-03 00:01:09.260 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-12-03 00:01:09.498 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-12-03 00:01:09.498 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-12-03 00:01:09.976 | Received 5 login tokens. 2025-12-03 00:01:10.237 | Symbol settings MD5 received. Request ID: 1. 2025-12-03 00:01:10.237 | Symbol settings are up-to-date for interactive_brokers.trading. 2025-12-03 00:01:11.748 | Requested user files to download. 2025-12-03 00:01:13.755 | 2025-12-03 00:01:13.755 | Interactive Brokers | Connecting to 127.0.0.1:7496 2025-12-03 00:01:13.755 | IB TWS socket (1) | Creating socket. 2025-12-03 00:01:13.755 | IB TWS socket (1) | New receive buffer size: 0 2025-12-03 00:01:13.755 | IB TWS socket (1) | Connecting to IP: 127.0.0.1. 2025-12-03 00:01:14.262 | Interactive Brokers | Sending API sign: API 2025-12-03 00:01:14.262 | Interactive Brokers | Sending client version: v100..176 +PACEAPI. Waiting for acceptance. 2025-12-03 00:01:14.268 | Interactive Brokers | TWS server version: 176 2025-12-03 00:01:14.268 | Interactive Brokers | TWS time: 20251203 00:01:15 MYT 2025-12-03 00:01:14.526 | Interactive Brokers | Connected. Sending Start API command. 2025-12-03 00:01:14.526 | Interactive Brokers | Waiting for account information. 2025-12-03 00:01:14.529 | IB Account information received. 2025-12-03 00:01:14.529 | Interactive Brokers | Received 1 Trade Accounts from TWS. 2025-12-03 00:01:14.529 | Interactive Brokers | Connected to Live account. 2025-12-03 00:01:14.529 | Interactive Brokers | Trade Account: U6778. Index: 0 2025-12-03 00:01:14.529 | Updated verified funded futures trading account ending date to: 2026-01-01 16:01:14 2025-12-03 00:01:14.529 | Interactive Brokers | Connection to server complete. 2025-12-03 00:01:14.529 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-12-03 00:01:14.529 | Updated verified funded futures trading account ending date to: 2026-01-01 16:01:14 2025-12-03 00:01:14.529 | Interactive Brokers | Next valid order ID: 1 2025-12-03 00:01:14.529 | Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. 2025-12-03 00:01:14.529 | Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. 2025-12-03 00:01:14.529 | Message from IB: HMDS data farm connection is OK:apachmds. IB Error Code: 2106. Request ID: -1. 2025-12-03 00:01:14.529 | Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. 2025-12-03 00:01:14.529 | Message from IB: Sec-def data farm connection is OK:secdefsg. IB Error Code: 2158. Request ID: -1. 2025-12-03 00:01:14.531 | Interactive Brokers | Next valid order ID: 1 | Number times message added: 1 2025-12-03 00:01:14.774 | Interactive Brokers | Requesting Trade Positions updates. 2025-12-03 00:01:14.777 | Interactive Brokers | Received Trade Positions download end message 2025-12-03 00:01:14.777 | Interactive Brokers | Begin Trade Positions processing. 2025-12-03 00:01:14.777 | Interactive Brokers | Received Trade Positions. Performing final processing. 2025-12-03 00:01:16.226 | MNQ-202512-CME-USD 1 Min #1 | Reloading chart. 2025-12-03 00:01:16.233 | MNQ-202512-CME-USD 1 Min #2 | Reloading chart. 2025-12-03 00:01:16.239 | MNQ-202512-CME-USD 5 Min #3 | Reloading chart. 2025-12-03 00:01:17.026 | Using symbol data fast lookup vector 2025-12-03 00:01:17.026 | Interactive Brokers | Starting real-time market data updates for: MNQ-202512-CME-USD. ID: 1 2025-12-03 00:01:17.026 | Interactive Brokers | Subscribing to Symbol: MNQ, SecurityType: FUT, Expiration: 202512, Exchange: CME, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: 2025-12-03 00:01:17.026 | Interactive Brokers | Requesting security definition data for: MNQ-202512-CME-USD. ID: 1 2025-12-03 00:01:17.026 | Interactive Brokers | Using primary service for historical data for MNQ-202512-CME-USD 2025-12-03 00:01:17.026 | Starting DelayedDownloadMonitoringTimer 2025-12-03 00:01:17.026 | Starting HDTimeoutTimer 2025-12-03 00:01:17.026 | Added historical Intraday data request for MNQ-202512-CME-USD to the queue. 2025-12-03 00:01:17.026 | Intraday data recording state for symbol MNQ-202512-CME-USD is set to download 'Pending'. 2025-12-03 00:01:17.027 | Triggering next historical data download in queue. 2025-12-03 00:01:17.027 | Delaying start of download for MNQ-202512-CME-USD. 2025-12-03 00:01:17.305 | Message from IB: Requested market data is not subscribed. Check API status by selecting the Account menu then under Management choose Market Data Subscription Manager and/or availability of delayed data.Delayed market data is available.MNQ DEC'25 (MNQZ5) /TOP/ALL. IB Error Code: 354. Request ID: 1. Symbol: MNQ-202512-CME-USD 2025-12-03 00:01:17.528 | Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht 2025-12-03 00:01:18.727 | MNQ-202512-CME-USD 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-03 00:01:18.756 | MNQ-202512-CME-USD 5 Min #3 | Chart data loading complete. 2025-12-03 00:01:18.853 | MNQ-202512-CME-USD 1 Min #1 | Chart data loading complete. 2025-12-03 00:01:18.854 | MNQ-202512-CME-USD 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-03 00:01:18.879 | MNQ-202512-CME-USD 1 Min #2 | Chart data loading complete. 2025-12-03 00:01:19.067 | MNQ-202512-CME-USD 1 Min #1 | Reloading chart. 2025-12-03 00:01:19.071 | MNQ-202512-CME-USD 1 Min #2 | Reloading chart. 2025-12-03 00:01:19.074 | MNQ-202512-CME-USD 5 Min #3 | Reloading chart. 2025-12-03 00:01:19.525 | Requesting market depth updates for: MNQ-202512-CME-USD if supported. NumLevels=100 2025-12-03 00:01:19.810 | Message from IB: Need additional market data permissions - Depth: CME; . IB Error Code: 2152. Request ID: 100001. 2025-12-03 00:01:21.584 | MNQ-202512-CME-USD 1 Min #1 | Chart data loading complete. 2025-12-03 00:01:21.585 | MNQ-202512-CME-USD 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-03 00:01:21.651 | MNQ-202512-CME-USD 1 Min #2 | Chart data loading complete. 2025-12-03 00:01:21.679 | MNQ-202512-CME-USD 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 2025-12-03 00:01:21.709 | MNQ-202512-CME-USD 5 Min #3 | Chart data loading complete. 2025-12-03 00:01:33.024 | HD Request # 1 | Downloading Intraday chart data for MNQ-202512-CME-USD to the file MNQ-202512-CME-USD.scid. Service: interactive_brokers.trading 2025-12-03 00:01:33.025 | HD Request # 1 | Download start date-time: 2025-12-02 23:47:00.000000. File last date-time: 2025-12-02 23:47:00.000001 2025-12-03 00:01:33.025 | HD Request # 1 | Requesting a total of 0 days and 5673 seconds. 2025-12-03 00:01:33.025 | HD Request # 1 | IB Backfill - Seconds requested: 5673. Seconds Remaining: 0. 2025-12-03 00:01:33.025 | HD Request # 1 | Requesting 5673 Seconds of data at 30 secs with ending date-time at 2025-12-03 01:11:33 for MNQ-202512-CME-USD. PriceType: TRADES 2025-12-03 00:01:33.315 | HD Request # 1 | Processing historical data message from TWS 2025-12-03 00:01:33.315 | HD Request # 1 | Receiving Intraday data for MNQ-202512-CME-USD starting at 2025-12-02 23:37:30.000001 2025-12-03 00:01:33.315 | HD Request # 1 | Received 29 records and wrote 28 records from 2025-12-02 23:37:00 to 2025-12-02 23:51:00. 2025-12-03 00:01:33.315 | HD Request # 1 | Timestamp of first Intraday data file record written: 2025-12-02 23:47:30.000000. 2025-12-03 00:01:33.315 | HD Request # 1 | Received 28 Intraday data records from 2025-12-02 23:37:30.000001 to 2025-12-02 23:51:00.000000 (13.5 minutes. Delay: 10.6 minutes) and wrote 8 records for MNQ-202512-CME-USD 2025-12-03 00:01:33.315 | HD Request # 1 | Completion time: 0s. 2025-12-03 00:01:33.315 | HD Request # 1 | Intraday data download complete for MNQ-202512-CME-USD. Unique request ID: 1 2025-12-03 00:01:33.315 | Removing historical data download ID 1. 2025-12-03 00:01:33.315 | Real-time Intraday chart data file updates started for MNQ-202512-CME-USD 2025-12-03 00:01:33.315 | Intraday chart data file opened for MNQ-202512-CME-USD 2025-12-03 00:01:33.315 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-12-03 00:01:33.315 | 2025-12-03 00:01:33.315 | No download requests in the queue to start downloads for. 2025-12-03 00:01:34.533 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2025-12-03 00:01:35.554 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2025-12-31"}. Success=true |