Support Board
Date/Time: Thu, 04 Dec 2025 04:35:33 +0000
Post From: Unable to received CME data feed
| [2025-12-02 17:28:20] |
| John - SC Support - Posts: 43265 |
|
You have the following exchange active with our Denali Exchange Data Feed: - COMEX with Market Depth for Non-Professional Trading Accounts You do NOT have any exchange active for the CME exchange with us, therefore the system is looking to get that data from Interactive Brokers. But you must not be setup to get that data from them either, as we see the following error in your log: Message from IB: Need additional market data permissions - Depth: CME; . IB Error Code: 2152. Request ID: 100001.
You did have an exchange active with us for the CME in November, but it did not renew due to insufficient funds (you had enough to renew the COMEX exchange, but not the CME). The easiest solution is to activate a CME Exchange at the following link to get the data from us: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |