Support Board
Date/Time: Mon, 01 Dec 2025 03:38:34 +0000
not connected
View Count: 38
| [2025-12-01 00:03:52] |
| SurfTrader - Posts: 72 |
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Havent used SC in a while. Trying to connect after updating and giving me a connection error Teton CME routing error. I currently just want to use SC for charts, not executing trades, so Im wondering if I need to change any setting as I was trading on SC last time I used it.
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| [2025-12-01 00:07:57] |
| Sierra_Chart Engineering - Posts: 21614 |
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Do you have an active Teton trading account with your broker? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks in Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-01 00:08:47
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| [2025-12-01 01:43:41] |
| SurfTrader - Posts: 72 |
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No I don’t have Teton with my broker. The message log is blank. When I try to connect to data feed i get this message.
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Attachment Deleted.  IMG_1901.jpeg - Attached On 2025-12-01 01:41:08 UTC - Size: 5.3 MB - 3 views Private File |
| [2025-12-01 01:58:29] |
| SurfTrader - Posts: 72 |
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I set data to sc data and I’m connected. Waiting for download historical intraday data. Hopefully that fixed it
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| [2025-12-01 02:17:43] |
| SurfTrader - Posts: 72 |
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Ok am connected now but data is delayed. I need to connect to my broker data. Let me see if I can figure it out. I’m using the wrong data feed on my current account. It’s set up for tradovate
Date Time Of Last Edit: 2025-12-01 02:34:00
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| [2025-12-01 02:51:54] |
| Sierra_Chart Engineering - Posts: 21614 |
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Yes you will be receiving delayed data at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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