Support Board
Date/Time: Fri, 28 Nov 2025 22:14:09 +0000
TT–Sierra Connection Showing “Server is Shut Off”
View Count: 36
| [2025-11-28 18:37:27] |
| User368741 - Posts: 82 |
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Our TT–Sierra Chart connection has suddenly disconnected, and the platform is showing the message: “server is shut off.” I’m reaching out to confirm whether this is a technical issue on the TT/Sierra side, because in our previous correspondence the deadline communicated to us for discontinuation was January 2026. Could you please clarify: Whether this is an unexpected outage or a configuration issue, and When the service/connection is expected to be restored? Thanks for your help. |
| [2025-11-28 21:27:39] |
| Sierra_Chart Engineering - Posts: 21579 |
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We are checking on this. Must be related to the CME outage. We do not think anything is wrong on our side but we are checking.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-28 21:31:20] |
| Sierra_Chart Engineering - Posts: 21579 |
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We apologize for this. This does appear to be an issue on our side. It relates to Internet connectivity on the particular server running the TT order routing process. This is an unusual condition and will be working at on it after 5 PM US Eastern time today. So in about 30 minutes. For TT order routing we do not have any backup Internet. It is not difficult to set up backup Internet connectivity for TT. However, because TT was meant to be phased out more than two years ago, and being Internet connectivity to the server it runs on is very reliable there was no effort made on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-11-28 21:33:16
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