Support Board
Date/Time: Sun, 18 Jan 2026 16:01:06 +0000
Delayed by 10min
View Count: 190
| [2025-11-27 02:02:51] |
| Shanks12 - Posts: 1 |
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Good evening my sierra chart is delayed by 10min. When I look at my trading view and ninja trader charts they are identical. But my sierra chart says delayed at the top. I followed the instructions to best of my ability, but I am unsure if I need to pay more money or if I just need to play around with the settings and get it done. I would appreciate some help, I need it.
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 Screenshot 2025-11-26 205543.png / V - Attached On 2025-11-27 02:02:09 UTC - Size: 100.23 KB - 28 views |
| [2025-11-27 16:48:23] |
| TonyCipriani - Posts: 75 |
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Do you have a live account? You need to connect to that once a month.
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| [2025-11-27 22:00:04] |
| Sierra_Chart Engineering - Posts: 22431 |
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All of the settings are correct. The problem relates to what is explained here: The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-28 06:50:15] |
| Tony - Posts: 673 |
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Sierra stuck at 18:44 Thursday, pacific time, same as Trading View, I got an email from my broker, says there was a major software issue with CME, and all trades are halted, it is a nightmare, hope they could fix it before coming Monday. Date Time Of Last Edit: 2025-11-28 06:51:10
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| [2025-11-28 23:20:45] |
| Sierra_Chart Engineering - Posts: 22431 |
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Was not a software issue. Was a cooling failure at the data center. This is a much worse problem, and something that is damaging to equipment.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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