Support Board
Date/Time: Wed, 07 Jan 2026 08:32:10 +0000
Deleted cookies on my computer. Sierra Charts & data gone. Two error messages.
View Count: 111
| [2025-11-14 16:59:04] |
| User794190 - Posts: 28 |
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After restarting I opened Sierra and I was treated as if I was a new user. All my charts, etc. from several years were gone. Can I recover them? Many thanks for your help. The attached two error messages appeared. (1) There has been a configuration file checksum error. (2) Configuration file (KeyoardShortcuts) error. Not enough data in the configuration file to be valid. |
Private File |
| [2025-11-14 19:06:43] |
| Sierra_Chart Engineering - Posts: 22215 |
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You need to restore backups of those files. Refer to: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-18 14:46:21] |
| John - SC Support - Posts: 43819 |
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There are also other backup files in that Backup folder in order to recover other items for which you may have an issue, such as the Keyboard Shortcuts. Follow the same concept as the instructions to recover the Global Configuration File, but apply it to the other files you want.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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