Support Board
Date/Time: Sun, 26 Oct 2025 06:25:40 +0000
SC not responding
View Count: 42
| [2025-10-23 09:36:59] |
| User160815 - Posts: 3 |
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Hi since Monday I'm having problem with loading up GC/XAUUSD data symbol only. I have 2 identical chartbooks one for gold one for GU. There is no problem with 6B data as soon as I open GC symbol SC keeps crashing. I went through your performance issues fix tips but without success. SC been reinstalled, updated, new data downloaded.
Date Time Of Last Edit: 2025-10-23 09:42:46
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| [2025-10-23 16:53:34] |
| John - SC Support - Posts: 42557 |
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Start by running Sierra Chart in "Safe Mode" and try to open the chartbooks you are wanting. Refer to the following for how to use Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode If that works, then the implication is that there is a custom study that you are using that is causing the issue, as Safe Mode does not allow custom studies to run. If that does not work, then start by opening a single chart for the symbol that is causing an issue. Then add an additional chart and see if you can open charts for the individual symbols you are trying to get. If this works, then we would want to see the chartbook that you are using that is causing the crashing. We would also need to know the exact process you are following that is causing the crash. Refer to the following for how to get us a chartbook: Support Board Posting Information: Attaching a File (Optional) If you have a problem opening new charts for certain symbols, then tell us where you are having the issue. We need the exact flow of what you are doing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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