Support Board
Date/Time: Wed, 22 Oct 2025 12:51:04 +0000
loading custom chart
View Count: 57
| [2025-10-16 16:24:40] |
| krisk - Posts: 1 |
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hi, I have the free trial, I purchased a .cht chart file. i can get it loaded into SIerra, but its just a black screen, is this because i only have the free trial?
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| [2025-10-16 16:26:14] |
| John - SC Support - Posts: 42486 |
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Possibly. To begin with, on the trial, you have limited data access. Refer to the following: Sierra Chart Trial Account So if the chartbook is for a symbol other than what you have access to, then the chart would be blank. You could change the symbol for the chart by following any of these options: Changing the Symbol of a Chart It is also possible (and highly probable) that the symbols that are setup in that chart are not what you need for the service you are connected to (which should be "SC Data"). Every service has a different symbology, so if the person from whom you received the chartbook is using a different service, then you would need to update the symbols by having the chartbook open and then selecting "Edit >> Translate Symbols to Current Service". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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