Support Board
Date/Time: Sun, 30 Nov 2025 07:26:41 +0000
BTC and ETH futures (CME) continuous contract: only getting 5 months of history
View Count: 170
| [2025-10-12 19:12:11] |
| User531375 - Posts: 5 |
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Tried both date-adjusted and volume-based rollover. For all other futures contracts get continuous contract data for as long as I require. Thanks
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| [2025-10-13 18:07:50] |
| John - SC Support - Posts: 43196 |
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We are not seeing any issue with getting more than 5 months of data for these symbols. What is "Chart >> Chart Settings >> Data Limiting >> Days to Load (or Date Range From/To)" set to? What is the exact symbol you have entered in "Chart >> Chart Settings >> Symbol >> Symbol"? And what is "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" set to? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-13 20:47:56] |
| User531375 - Posts: 5 |
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Please see the 3 files attached. Thanks.
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 251013_btc_data_service.jpg / V - Attached On 2025-10-13 20:46:24 UTC - Size: 74.79 KB - 28 views 251013_btc_daysToLoad.jpg / V - Attached On 2025-10-13 20:46:31 UTC - Size: 177.13 KB - 34 views 251013_btc_symbol.jpg / V - Attached On 2025-10-13 20:46:37 UTC - Size: 180.08 KB - 27 views |
| [2025-10-13 21:43:56] |
| John - SC Support - Posts: 43196 |
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You have the Continuous notation in your chart of [CB-D]. The -D indicates that the Continuous Futures Contract option is "Disabled". Most likely this is due to a problem with Symbol Settings. Please disable the option for "Use Custom Symbol Settings Values" (make sure there is no checkmark next to it) on the "Global Settings >> Symbol Settings" window. Select OK to then close the window by selecting OK and then select "File >> Reconnect". If this resolves it, then this would mean that you must have made a change to the symbol settings for ETH?##-CME and BTC?##-CME that is causing this issue. You would need to look through the changes you made and set whatever item would have affected this back to the default. Then you can re-enable the option for "Use Custom Symbol Settings Values" again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-13 22:04:20] |
| User531375 - Posts: 5 |
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Thanks for your prompt reply. I've done all that, still no joy. All other charts show CBV except BTC and ETH which show CBV-D.
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| [2025-10-13 23:59:54] |
| Sierra_Chart Engineering - Posts: 21596 |
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Once again confirm you have disabled custom symbol settings: Global Symbol Settings: Disabling Custom Symbol Settings And then go to the chart and reload the chart with Chart >> Reload and Recalculate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-10-14 00:00:20
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| [2025-10-27 17:38:38] |
| User531375 - Posts: 5 |
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Thanks for that and sincere apologies for the delayed response. However, the issue is still not fixed:even after deleting the xml custom settings file. To repeat, I only see this problem for BTC and ETH and not for other (Tradfi) futures. Thanks once again.
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| [2025-10-27 19:13:53] |
| John - SC Support - Posts: 43196 |
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Please get us an image of your Symbol Settings window with the BTC?##-CME symbol selected.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-27 23:09:03] |
| User531375 - Posts: 5 |
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Uploaded. Thank you.
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| 251027_btc_symbol_settings.jpg / V - Attached On 2025-10-27 23:08:19 UTC - Size: 181.34 KB - 13 views |
| [2025-10-28 15:15:02] |
| John - SC Support - Posts: 43196 |
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We need the "Global Settings >> Symbol Settings" window, not the Chart Settings. Please get us an image of that window with the BTC?##-CME symbol selected in the list of symbols.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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