Support Board
Date/Time: Thu, 16 Oct 2025 08:12:11 +0000
Can not download new information
View Count: 80
| [2025-10-02 13:54:53] |
| User330349 - Posts: 4 |
|
Hello. I am having a little problem. My sierra charts is not downloading new data, I am not seeing any information since yesterday. I just renewed my plan but it is still not working. |
| [2025-10-02 14:02:22] |
| User330349 - Posts: 4 |
|
File attached
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 Untitled.png / V - Attached On 2025-10-02 14:01:13 UTC - Size: 185.26 KB - 21 views Attachment Deleted. Untitled.png / V - Attached On 2025-10-02 14:02:11 UTC - Size: 158.98 KB - 19 views |
| [2025-10-02 17:30:36] |
| John - SC Support - Posts: 42402 |
|
Everything on your account looks good, so you should be getting the real-time data for the CME exchange that you have active. If you are still having an issue, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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