Support Board
Date/Time: Thu, 16 Oct 2025 08:22:11 +0000
Post From: Can not download new information
| [2025-10-02 17:30:36] |
| John - SC Support - Posts: 42402 |
|
Everything on your account looks good, so you should be getting the real-time data for the CME exchange that you have active. If you are still having an issue, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |