Support Board
Date/Time: Tue, 16 Sep 2025 14:10:30 +0000
Historical intraday data download skipped
View Count: 59
| [2025-09-09 17:46:08] |
| BenFishin' - Posts: 1 |
|
I searched the boards before posting. I have done all of the steps listed in other posts regarding this topic in the "Understanding and Accessing data from ... " , "connecting to the live funded account", and updating to 2789 64 bit for my cash account Teton / Denali / edge clear / service pack 12 - i am funded live When i connect to my cash account broker or SC data the data works and live data comes in. However, when change the connection back to Rithmic it does not work ( no live data and the last data is from 9-2-2025 ) and the error shows again " Historical intraday data download skipped " No errors or denied access codes in the message logs. I have spoken with the funded account tech support and they have said it must be an issue with Sierra Chart. I called my broker and they say its not a Sierra Chart issue it is the funded account / rithmic problem. I am using Rithmic for a trail account it has worked in the past and when i use Rtraderpro desktop application I am able to see live data and execute. I understand the policy on support for Rithmic and if that is the only response I understand. I was warned. Thank you. for any guidance or help articles. |
| [2025-09-09 17:56:21] |
| John - SC Support - Posts: 41829 |
|
The exchange for the CME Group that you had active with our Denali Exchange Data Feed in August did not renew on September 1, 2025, as you did not have enough funds in your account for the renewal. Therefore, what you are seeing when you connect to "Teton CME Order Routing" or "SC Data" is our Delayed Streaming Data. And the issue you are having when you connect to Rithmic is probably due to not having the "Market Data" and "Historical Data" Username/Password fields filled out for the Rithmic data. The solution is to activate the exchange(s) for which you want the real-time CME Group data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: