Support Board
Date/Time: Tue, 16 Sep 2025 13:22:32 +0000
Post From: Historical intraday data download skipped
| [2025-09-09 17:56:21] |
| John - SC Support - Posts: 41827 |
|
The exchange for the CME Group that you had active with our Denali Exchange Data Feed in August did not renew on September 1, 2025, as you did not have enough funds in your account for the renewal. Therefore, what you are seeing when you connect to "Teton CME Order Routing" or "SC Data" is our Delayed Streaming Data. And the issue you are having when you connect to Rithmic is probably due to not having the "Market Data" and "Historical Data" Username/Password fields filled out for the Rithmic data. The solution is to activate the exchange(s) for which you want the real-time CME Group data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |