Support Board
Date/Time: Tue, 26 Aug 2025 10:27:47 +0000
data only until june 20
View Count: 110
| [2025-07-25 12:23:11] |
| User546613 - Posts: 12 |
|
Hello, can i ask you again regarding hte problem that in all charts data are only visible until june 20. Menawhile a made additional payment of 46, due to a suggestion in the account control panel. Also i made payments to AMPfutures. They require a minimal fund of 100 USD, and hits is also made. But still the same problem as i tried to ask you some days ago. Can i beg you to have a look what could be the problem and please let me know what i can do. Thank you so much for your support. ( I'am you customer since around 7 years) Markus Hirsbrunner |
| [2025-07-25 14:41:57] |
| John - SC Support - Posts: 41464 |
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Please give us an image of a chart that shows this issue by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) And also get us your Message Log for the same symbol for which the image is taken, by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-26 18:35:29] |
| Sierra_Chart Engineering - Posts: 20734 |
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Maybe you are charting the June futures contracts which have expired. Refer to: Changing to a New Futures Contract Month Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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