Support Board
Date/Time: Tue, 26 Aug 2025 10:06:05 +0000
Unable to Download Historical Intraday Tick Data for Any Futures Symbol via Rithmic on Sie
View Count: 90
| [2025-07-17 17:05:31] |
| maxpml - Posts: 1 |
|
Hello, I’m using a funded Apex account connected via Rithmic on Sierra Chart (Service Package 11). I followed all the setup instructions carefully: Logged in with correct Rithmic credentials Selected "Rithmic Direct - DTC [Trading]" as the service Selected server “Apex” Correct username/password (less than 31 characters) Verified chart symbol (e.g. MNQ.M24-CME) Intraday Data Storage Unit is set to 1 Tick “Allow Support for Sierra Chart Data Feeds” is disabled Yet, I still don’t receive any tick or live data on the chart. I double-checked everything including symbol format and server config. Could you please help me identify what’s missing or if there is any issue on the data feed side? Thank you, Maxpml |
| [2025-07-17 17:50:05] |
| John - SC Support - Posts: 41464 |
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We want to point out that you are not setup to get any data from us. So you would need to ensure that you are setup to get data from Rithmic. You can get us your Message Log by following these instructions and it might give us some information on what is occurring: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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