Support Board
Date/Time: Tue, 26 Aug 2025 10:09:31 +0000
Post From: Unable to Download Historical Intraday Tick Data for Any Futures Symbol via Rithmic on Sie
| [2025-07-17 17:05:31] |
| maxpml - Posts: 1 |
|
Hello, I’m using a funded Apex account connected via Rithmic on Sierra Chart (Service Package 11). I followed all the setup instructions carefully: Logged in with correct Rithmic credentials Selected "Rithmic Direct - DTC [Trading]" as the service Selected server “Apex” Correct username/password (less than 31 characters) Verified chart symbol (e.g. MNQ.M24-CME) Intraday Data Storage Unit is set to 1 Tick “Allow Support for Sierra Chart Data Feeds” is disabled Yet, I still don’t receive any tick or live data on the chart. I double-checked everything including symbol format and server config. Could you please help me identify what’s missing or if there is any issue on the data feed side? Thank you, Maxpml |