Support Board
Date/Time: Tue, 26 Aug 2025 13:18:26 +0000
Lack of short time frame chart data in the crypto market
View Count: 127
| [2025-07-04 00:08:29] |
| User660946 - Posts: 2 |
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Hello, I’m a new member of Sierra Chart. I will be using the platform to analyze the cryptocurrency markets. However, when I open the chart of any coin, I can see all the data for the daily time frame, but the lower time frame data (for example, 1-minute chart) is limited to just 4–5 days. How can I increase the amount of data shown for these lower time frames? Thank you in advance for your help. |
| [2025-07-04 05:27:55] |
| Sierra_Chart Engineering - Posts: 20734 |
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Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Definitely, there are multiple years available. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-04 05:28:06
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| [2025-07-04 08:58:06] |
| User660946 - Posts: 2 |
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Good day, I followed the instructions in the link you provided. However, currently, only the daily chart data is fully available. All historical data for other time frames has been deleted, and I’m unable to restore it. When I open the 1-minute or 30-minute time frame, the chart only starts drawing from the current moment. Please help. |
| [2025-07-04 12:31:36] |
| Sierra_Chart Engineering - Posts: 20734 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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