Support Board
Date/Time: Tue, 08 Jul 2025 20:17:38 +0000
Second chartbook in new Instance
View Count: 66
| [2025-07-03 16:09:26] |
| Henri Gruen - Posts: 2 |
|
I want to see 2 different chartbooks on 2 different screens at he same computer. I open a second instance, but I dont get the data for the second chartbook. The connection is made, the message says "loading data", but no data comes in! Henri |
| [2025-07-03 19:32:50] |
| John - SC Support - Posts: 40785 |
|
Please get us the Messsage Log from that sub-instance by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-07 17:38:19] |
| Henri Gruen - Posts: 2 |
|
Hi My problem is not loading data for a single chart, but when I open a sub-instance, I don`t get data for the chartbook I want to load in the sub-instance. The system says "Waiting to download historical intraday data" (see screenshot attached), but no data coming in. No problem to load the data for the chartbook in main instance. So I think the problem is in the functioning of the sub- instance. |
 Screenshot 2025-07-07 191200.png / V - Attached On 2025-07-07 17:27:49 UTC - Size: 106.98 KB - 4 views Attachment Deleted. |
| [2025-07-07 17:59:27] |
| John - SC Support - Posts: 40785 |
|
Follow the instructions given in Post #2 for the sub-instance. We need to see the Message Log from that sub-instance.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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