Support Board
Date/Time: Sat, 05 Jul 2025 13:28:03 +0000
Live Data Feed Issues
View Count: 96
| [2025-07-03 11:49:18] |
| Kadodia12 - Posts: 42 |
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Hi my live data isn't coming through on my chart and I haven't changed anything. I have to keep refreshing the connection or selecting 'delete and download data' to see new data. Pls tell me how to fix this. |
| [2025-07-03 12:00:12] |
| Sierra_Chart Engineering - Posts: 20089 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-03 12:10:46] |
| Kadodia12 - Posts: 42 |
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I have followed the instructions for clearing the windows log and have send the log for analysis, after disconnecting and reconnecting to the data feed
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| [2025-07-03 12:51:01] |
| Kadodia12 - Posts: 42 |
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Hi is this being investigated? the issue still persists
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| [2025-07-03 13:29:22] |
| Kadodia12 - Posts: 42 |
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Re-opening the chartbook after closing it (using NQU5 symbol) is taking extremely long also. Not sure if the problem is related but needs resolving ASAP pls.
|
| [2025-07-03 13:53:42] |
| Kadodia12 - Posts: 42 |
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Not sure if my log I sent was received as nobody confirmed, so copying it in here also. 2025-07-03 09:48:54.310 | Trade activity files set size: 2594 2025-07-03 09:48:54.324 | Rithmic Direct - DTC | Processed connection points. Count: 369 2025-07-03 09:48:54.325 | Error getting address info for downloads.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:48:54.374 | Reading Internal Order ID file. 2025-07-03 09:48:54.376 | Reading Trade Orders file. 2025-07-03 09:48:54.377 | Reading Trade Positions file. 2025-07-03 09:48:54.378 | Reading Trade Account Data files. 2025-07-03 09:48:54.390 | Software version: 2758 64-bit 2025-07-03 09:48:54.390 | Primary Thread ID: 7768 2025-07-03 09:48:54.390 | Usage end date: 2025-07-23 2025-07-03 09:48:54.390 | Enabled for: Advanced Features 2. 2025-07-03 09:48:54.390 | Enabled for: Sierra Chart Historical Data Service. 2025-07-03 09:48:54.390 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-07-03 09:48:54.390 | Enabled for: Delayed Denali Exchange Data Feed. 2025-07-03 09:48:54.390 | Enabled for exchange2: CME (Trading Account Required) 2025-07-03 09:48:54.390 | Enabled for exchange2: CBOT (Trading Account Required) 2025-07-03 09:48:54.390 | Enabled for exchange2: COMEX (Trading Account Required) 2025-07-03 09:48:54.390 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-07-03 09:48:54.390 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-07-03 09:48:54.390 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-07-03 09:48:54.390 | Custom symbol settings values: enabled 2025-07-03 09:48:54.390 | Chart Update Interval: 500 2025-07-03 09:48:54.390 | Intraday Data Storage Time Unit: 1 2025-07-03 09:48:54.390 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-07-03 09:48:54.390 | 2025-07-03 13:48:54 Local computer time in UTC 2025-07-03 09:48:54.390 | 2025-07-03 09:48:54 Local computer time in SC Time Zone 2025-07-03 09:48:54.390 | Program path: C:\SierraChart2\ 2025-07-03 09:48:54.390 | Data Files path: C:\SierraChart2\Data\ 2025-07-03 09:48:54.390 | OS Version Number: 10.0 2025-07-03 09:48:54.390 | Locale Setting: C 2025-07-03 09:48:54.397 | DLLs: UserContributedStudies_64.dll 2025-07-03 09:48:54.397 | Allowed protected custom studies: 2025-07-03 09:48:54.397 | Crash reporter started: true 2025-07-03 09:48:54.397 | 2025-07-03 09:48:54.397 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2025-07-03 09:48:54.441 | Mapping MNQU5.CME to MNQU25. Service code: cme 2025-07-03 09:48:54.441 | Using symbol data fast lookup vector 2025-07-03 09:48:54.465 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (3) | CloseSocket call. 2025-07-03 09:48:54.465 | Rithmic Direct - DTC | HTTP response receiving connection points not completed or OK. 2025-07-03 09:48:55.227 | Symbol settings MD5 received. Request ID: 1. 2025-07-03 09:48:55.227 | Symbol settings are up-to-date for rithmic_v2.trading. 2025-07-03 09:48:56.841 | Received 5 login tokens. 2025-07-03 09:48:58.892 | 2025-07-03 09:48:58.892 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:48:58.892 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:48:58.895 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:49:10.915 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:49:10.915 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:49:10.915 | Rithmic Direct - DTC | Failed connections: 1 2025-07-03 09:49:10.915 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:49:10.915 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:10.931 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:49:10.931 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:49:10.931 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:14.923 | 2025-07-03 09:49:14.923 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:49:14.923 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:49:14.923 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:49:14.925 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:49:14.926 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:49:14.926 | Rithmic Direct - DTC | Failed connections: 2 2025-07-03 09:49:14.927 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:49:14.927 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:14.940 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:49:14.940 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:49:14.940 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:18.948 | 2025-07-03 09:49:18.948 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:49:18.948 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:49:18.948 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:49:18.949 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:49:18.949 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:49:18.949 | Rithmic Direct - DTC | Failed connections: 3 2025-07-03 09:49:18.949 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:49:18.949 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:18.964 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:49:18.964 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:49:18.964 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:22.953 | 2025-07-03 09:49:22.953 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:49:22.953 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:49:22.953 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:49:29.919 | NQU5.CME #37 | Reloading chart. 2025-07-03 09:49:29.959 | NQU5.CME [CBV] #1 | Reloading chart. 2025-07-03 09:49:29.982 | Starting DelayedDownloadMonitoringTimer 2025-07-03 09:49:29.982 | Starting HDTimeoutTimer 2025-07-03 09:49:29.982 | Added historical Intraday data request for NQU5.CME to the queue. 2025-07-03 09:49:29.983 | Triggering next historical data download in queue. 2025-07-03 09:49:29.985 | NQU5.CME [CBV] #1 | Performing continuous chart historical Daily data download for symbol NQU5.CME starting at last date in file. 2025-07-03 09:49:29.985 | Starting DelayedDownloadMonitoringTimer 2025-07-03 09:49:29.985 | Starting HDTimeoutTimer 2025-07-03 09:49:29.985 | Added historical Daily data request for NQU5.CME to the queue. 2025-07-03 09:49:29.986 | Triggering next historical data download in queue. 2025-07-03 09:49:30.088 | NQU5.CME [CBV] #1 | Waiting for historical downloads to complete with the IDs: 1, 2, 2025-07-03 09:49:30.334 | NQU5.CME/MNQU5.CME [CBV] 500 Volume #2 | Reloading chart. 2025-07-03 09:49:30.472 | NQU5.CME/MNQU5.CME [CBV] 500 Volume #2 | Waiting for historical downloads to complete with the IDs: 1, 2, 2025-07-03 09:49:30.484 | NQU5.CME #37 | StartDateTimeForLoadingOrderFills: 2024-06-26 00:00:00 2025-07-03 09:49:30.485 | NQU5.CME #37 | Chart data loading complete. 2025-07-03 09:49:30.485 | Mapping NQU5.CME to NQU25. Service code: cme 2025-07-03 09:49:30.486 | HD Request # 1 | Downloading Intraday chart data for NQU5.CME to the file NQU5.CME.scid. Service: cme 2025-07-03 09:49:30.486 | HD Request # 1 | Download start date-time: 2025-07-03 09:48:39.000000. File last date-time: 2025-07-03 09:48:39.000000 2025-07-03 09:49:30.486 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2025-07-03 09:49:30.489 | HD Request # 2 | Downloading Historical Daily chart data for NQU5.CME. Starting date: 2025-06-30. Service: rithmic.trading 2025-07-03 09:49:34.984 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:49:34.984 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:49:34.984 | Rithmic Direct - DTC | Failed connections: 4 2025-07-03 09:49:34.984 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:49:34.984 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:34.984 | Error getting address info for ds28.sierracharts.com. Windows error code 11001: No such host is known. * 2025-07-03 09:49:34.984 | Socket (2) | CloseSocket call. 2025-07-03 09:49:34.984 | Socket (0) | CloseSocket call. 2025-07-03 09:49:34.985 | HD Request # 1 | Error downloading historical Intraday data for NQU5.CME. The network socket has been closed. Retrying download. 2025-07-03 09:49:34.985 | Added historical Intraday data request for NQU5.CME to the queue. 2025-07-03 09:49:34.985 | Triggering next historical data download in queue. 2025-07-03 09:49:34.985 | Historical data download thread signaled to stop. 2025-07-03 09:49:34.986 | HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for NQU5.CME 2025-07-03 09:49:34.986 | HD Request # 1 | Completion time: 4s. 2025-07-03 09:49:34.986 | 2025-07-03 09:49:34.986 | HD Request # 3 | Downloading Intraday chart data for NQU5.CME to the file NQU5.CME.scid. Service: cme 2025-07-03 09:49:34.987 | HD Request # 3 | Download start date-time: 2025-07-03 09:48:39.000000. File last date-time: 2025-07-03 09:48:39.000000 2025-07-03 09:49:34.987 | HD Request # 3 | Using server: ds32.sierracharts.com port 10150 2025-07-03 09:49:34.988 | Socket (1) | Creating socket. 2025-07-03 09:49:34.988 | Socket (1) | New receive buffer size: 0 2025-07-03 09:49:34.988 | Socket (1) | Connecting to IP: 69.39.70.248. 2025-07-03 09:49:34.999 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:49:34.999 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:49:34.999 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:35.222 | HD Request # 3 | Setting DTC encoding to Binary VLS 2025-07-03 09:49:35.222 | HD Request # 3 | Sending historical data logon request message. 2025-07-03 09:49:35.384 | HD Request # 3 | Requesting Intraday data. Start date-time: 2025-07-03 09:48:39. Record interval: 1. Symbol: NQU25 2025-07-03 09:49:35.496 | HD Request # 3 | Decompressing data. 2025-07-03 09:49:35.913 | HD Request # 3 | Receiving Intraday data for NQU5.CME starting at 2025-07-03 09:48:39.113000 2025-07-03 09:49:35.914 | Socket (1) | CloseSocket call. 2025-07-03 09:49:35.914 | Socket (1) | Shutdown started. Waiting for graceful close. 2025-07-03 09:49:35.914 | Historical data download thread signaled to stop. 2025-07-03 09:49:35.914 | HD Request # 3 | Timestamp of first Intraday data file record written: 2025-07-03 09:48:39.113000. 2025-07-03 09:49:35.914 | HD Request # 3 | Received 54 Intraday data records from 2025-07-03 09:48:39.113000 to 2025-07-03 09:49:32.212000 (53.1 seconds. Delay: 3.7 seconds) and wrote 54 records for NQU5.CME 2025-07-03 09:49:35.915 | HD Request # 3 | Completion time: 1s. 2025-07-03 09:49:35.915 | HD Request # 3 | Intraday data download complete for NQU5.CME. Unique request ID: 1 2025-07-03 09:49:35.915 | Removing historical data download ID 1. 2025-07-03 09:49:35.915 | Real-time Intraday chart data file updates started for NQU5.CME 2025-07-03 09:49:35.928 | Opened cached Intraday file: C:\SierraChart2\Data\NQU5.CME.scid. Thread ID: 7768 2025-07-03 09:49:35.929 | Intraday chart data file opened for NQU5.CME 2025-07-03 09:49:35.929 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-07-03 09:49:35.929 | 2025-07-03 09:49:35.929 | No download requests in the queue to start downloads for. 2025-07-03 09:49:35.929 | Historical data for NQU5.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-07-03 09:49:36.031 | Socket (1) | Socket gracefully closed by remote side. 2025-07-03 09:49:36.031 | Socket (1) | Closed. 2025-07-03 09:49:36.259 | HD Request # 2 | Requesting historical Daily data for NQU25 starting at 2025-06-29. SC External HD service. 2025-07-03 09:49:36.259 | HD Request # 2 | Error downloading historical Daily data for NQU5.CME. HTTP error when downloading from SC external historical data service. Status code: 0. Failed 2025-07-03 09:49:36.259 | HD Request # 2 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQU5.CME 2025-07-03 09:49:36.259 | HD Request # 2 | Completion time: 6s. 2025-07-03 09:49:36.259 | HD Request # 2 | Daily data download complete for NQU5.CME. Unique request ID: 2 2025-07-03 09:49:36.259 | Removing historical data download ID 2. 2025-07-03 09:49:36.259 | 2025-07-03 09:49:36.259 | No download requests in the queue to start downloads for. 2025-07-03 09:49:36.432 | NQU5.CME/MNQU5.CME [CBV] 500 Volume #2 | Download is complete for all contract months in chart. Proceeding with data load. 2025-07-03 09:49:36.432 | NQU5.CME/MNQU5.CME [CBV] 500 Volume #2 | Reloading chart. 2025-07-03 09:49:36.561 | NQU5.CME [CBV] #1 | Download is complete for all contract months in chart. Proceeding with data load. 2025-07-03 09:49:36.562 | NQU5.CME [CBV] #1 | Reloading chart. 2025-07-03 09:49:36.921 | NQU5.CME/MNQU5.CME [CBV] 500 Volume #2 | Reloading chart. 2025-07-03 09:49:37.166 | NQU5.CME [CBV] #1 | Reloading chart. 2025-07-03 09:49:38.996 | 2025-07-03 09:49:38.996 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:49:38.996 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:49:38.996 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:49:38.997 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:49:38.997 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:49:38.997 | Rithmic Direct - DTC | Failed connections: 5 2025-07-03 09:49:38.997 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:49:38.997 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:39.012 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:49:39.013 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:49:39.013 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:43.022 | 2025-07-03 09:49:43.022 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:49:43.022 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:49:43.022 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:49:43.023 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:49:43.024 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:49:43.024 | Rithmic Direct - DTC | Failed connections: 6 2025-07-03 09:49:43.024 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:49:43.024 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:43.038 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:49:43.038 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:49:43.038 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:47.040 | 2025-07-03 09:49:47.040 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:49:47.040 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:49:47.040 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:49:47.042 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:49:47.042 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:49:47.042 | Rithmic Direct - DTC | Failed connections: 7 2025-07-03 09:49:47.042 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:49:47.042 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:47.058 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:49:47.058 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:49:47.058 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:49:51.048 | 2025-07-03 09:49:51.048 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:49:51.048 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:49:51.048 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:50:03.102 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:50:03.103 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:50:03.103 | Rithmic Direct - DTC | Failed connections: 8 2025-07-03 09:50:03.103 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:50:03.103 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:50:03.122 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:50:03.122 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:50:03.122 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:50:07.124 | 2025-07-03 09:50:07.124 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:50:07.124 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:50:07.124 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:50:07.125 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:50:07.125 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:50:07.125 | Rithmic Direct - DTC | Failed connections: 9 2025-07-03 09:50:07.125 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:50:07.125 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:50:07.140 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:50:07.140 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:50:07.140 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:50:08.073 | NQU5.CME [CBV] #1 Record has been filtered due to large range while loading Intraday data for NQU5.CME * 2025-07-03 09:50:11.148 | 2025-07-03 09:50:11.148 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:50:11.148 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:50:11.148 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:50:23.179 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:50:23.179 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:50:23.179 | Rithmic Direct - DTC | Failed connections: 10 2025-07-03 09:50:23.179 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:50:23.179 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:50:23.194 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:50:23.194 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:50:23.194 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:50:27.191 | 2025-07-03 09:50:27.191 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:50:27.191 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:50:27.191 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:50:39.237 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:50:39.238 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:50:39.238 | Rithmic Direct - DTC | Failed connections: 11 2025-07-03 09:50:39.238 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:50:39.238 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:50:39.253 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:50:39.253 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:50:39.253 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:50:43.249 | 2025-07-03 09:50:43.250 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:50:43.250 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:50:43.250 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:50:50.126 | NQU5.CME/MNQU5.CME [CBV] 500 Volume #2 Record has been filtered due to large range while loading Intraday data for NQU5.CME * 2025-07-03 09:50:55.295 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:50:55.295 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:50:55.295 | Rithmic Direct - DTC | Failed connections: 12 2025-07-03 09:50:55.295 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:50:55.295 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:50:55.312 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:50:55.312 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:50:55.312 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:50:59.325 | 2025-07-03 09:50:59.325 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:50:59.325 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:50:59.325 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:51:11.348 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:51:11.348 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:51:11.348 | Rithmic Direct - DTC | Failed connections: 13 2025-07-03 09:51:11.348 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:51:11.348 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:11.363 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:51:11.363 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:51:11.363 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:15.406 | 2025-07-03 09:51:15.406 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:51:15.406 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:51:15.406 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:51:15.408 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:51:15.427 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:51:15.427 | Rithmic Direct - DTC | Failed connections: 14 2025-07-03 09:51:15.427 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:51:15.427 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:15.433 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:51:15.433 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:51:15.433 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:19.427 | 2025-07-03 09:51:19.427 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:51:19.427 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:51:19.427 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:51:27.468 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:51:27.468 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:51:27.468 | Rithmic Direct - DTC | Failed connections: 15 2025-07-03 09:51:27.468 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:51:27.468 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:27.482 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:51:27.482 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:51:27.482 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:31.486 | 2025-07-03 09:51:31.486 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:51:31.486 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:51:31.486 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:51:31.487 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:51:31.487 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:51:31.487 | Rithmic Direct - DTC | Failed connections: 16 2025-07-03 09:51:31.487 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:51:31.487 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:31.500 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:51:31.500 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:51:31.500 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:35.500 | 2025-07-03 09:51:35.500 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:51:35.500 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:51:35.500 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:51:43.551 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:51:43.551 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:51:43.551 | Rithmic Direct - DTC | Failed connections: 17 2025-07-03 09:51:43.551 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:51:43.551 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:43.559 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:51:43.559 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:51:43.559 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:47.565 | 2025-07-03 09:51:47.565 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:51:47.565 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:51:47.565 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:51:47.567 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:51:47.567 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:51:47.567 | Rithmic Direct - DTC | Failed connections: 18 2025-07-03 09:51:47.567 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:51:47.567 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:47.581 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:51:47.581 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:51:47.581 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:51.577 | 2025-07-03 09:51:51.578 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:51:51.578 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:51:51.578 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:51:59.603 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:51:59.603 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:51:59.603 | Rithmic Direct - DTC | Failed connections: 19 2025-07-03 09:51:59.603 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:51:59.603 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:51:59.618 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:51:59.618 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:51:59.618 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:03.618 | 2025-07-03 09:52:03.618 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:52:03.618 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:52:03.618 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:52:03.618 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:52:03.619 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:52:03.619 | Rithmic Direct - DTC | Failed connections: 20 2025-07-03 09:52:03.619 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:52:03.619 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:03.634 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:52:03.634 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:52:03.634 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:07.633 | 2025-07-03 09:52:07.633 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:52:07.633 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:52:07.633 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:52:15.690 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:52:15.690 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:52:15.690 | Rithmic Direct - DTC | Failed connections: 21 2025-07-03 09:52:15.690 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:52:15.690 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:15.704 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:52:15.704 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:52:15.704 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:19.704 | 2025-07-03 09:52:19.705 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:52:19.705 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:52:19.705 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:52:19.705 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:52:19.706 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:52:19.706 | Rithmic Direct - DTC | Failed connections: 22 2025-07-03 09:52:19.706 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:52:19.706 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:19.720 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:52:19.720 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:52:19.720 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:23.721 | 2025-07-03 09:52:23.721 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:52:23.721 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:52:23.721 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:52:31.763 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:52:31.763 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:52:31.763 | Rithmic Direct - DTC | Failed connections: 23 2025-07-03 09:52:31.763 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:52:31.763 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:31.778 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:52:31.778 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:52:31.778 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:35.778 | 2025-07-03 09:52:35.778 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:52:35.778 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:52:35.778 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:52:35.779 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:52:35.779 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:52:35.779 | Rithmic Direct - DTC | Failed connections: 24 2025-07-03 09:52:35.779 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:52:35.779 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:35.794 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:52:35.794 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:52:35.794 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:39.803 | 2025-07-03 09:52:39.803 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:52:39.803 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:52:39.803 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:52:47.848 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:52:47.848 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:52:47.848 | Rithmic Direct - DTC | Failed connections: 25 2025-07-03 09:52:47.848 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:52:47.848 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:47.864 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:52:47.864 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:52:47.864 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:51.863 | 2025-07-03 09:52:51.863 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:52:51.864 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:52:51.864 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-07-03 09:52:51.864 | Error getting address info for rsc.rithmic.com. Windows error code 11001: No such host is known. * 2025-07-03 09:52:51.864 | DTC Client socket (1) | CloseSocket call. 2025-07-03 09:52:51.865 | Rithmic Direct - DTC | Failed connections: 26 2025-07-03 09:52:51.865 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-07-03 09:52:51.865 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:51.879 | DTC Client socket (0) | CloseSocket call. 2025-07-03 09:52:51.879 | Rithmic Direct - DTC | Disconnected. 2025-07-03 09:52:51.879 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-07-03 09:52:55.880 | 2025-07-03 09:52:55.880 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-07-03 09:52:55.880 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-03 09:52:55.880 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 |
| [2025-07-03 14:26:35] |
| Kadodia12 - Posts: 42 |
|
hello is anyone there??
|
| [2025-07-03 15:44:45] |
| John - SC Support - Posts: 40745 |
|
Your log shows that your computer is not translating the information correctly for the Rithmic servers. Please follow the instructions at this link (Just the item in Step #5): https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#DomainNameServiceIssues Or you can reboot your computer. If that does not resolve the problem, then try a different Rithmic server and let us know if you continue to have an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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