Support Board
Date/Time: Tue, 01 Jul 2025 09:48:25 +0000
StoneX CQG api connection not uodated
View Count: 19
| [2025-06-30 18:48:33] |
| GC72 - Posts: 10 |
|
Hi, I've lost connection to the above this afternoon. I have been out to the FCM and they said it's because sierra hasn't updated the connection. Please can you help asap, the timing is terrible! thank you |
| [2025-06-30 19:25:19] |
| John - SC Support - Posts: 40676 |
|
We have no idea what they are trying to state in terms of "sierra hasn't update the connection". There is nothing on our end that needs to be done related to this. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: