Support Board
Date/Time: Sun, 15 Jun 2025 16:05:51 +0000
Service Package 5 Base Advanced
View Count: 318
| [2025-06-03 07:02:53] |
| FinStanton - Posts: 1 |
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Hi I purchased the Service Package 5 Base Advanced in order to see realtime data on my charts. However no data or volume is showing on my charts or in my quoteboard. I have tried to rollover on each chart but still getting nothing. Could you tell me why this is?
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| [2025-06-03 14:35:37] |
| John - SC Support - Posts: 40422 |
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To start with, your account is still on the trial. Refer to the following for what data is available while on a trial: Sierra Chart Trial Account To change to a paid package, follow these instructions: Sierra Chart Purchase and License Information: Instructions The next thing that you need to be aware of, is that to get real-time data for exchanges that are part of our Denali Exchange Data Feed (which includes the CME Group) you need to be on one of the "Integrated" packages, and you need to setup the data and pay for the exchange. Refer to the following for information on the packages: Description of Service Packages and Pricing Refer to the following for information on our Denali Exchange Data Feed: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-03 15:16:08] |
| Sierra_Chart Engineering - Posts: 19918 |
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You need to select the Service Package you want, 5, here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-03 15:16:22
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