Support Board
Date/Time: Sun, 15 Jun 2025 15:59:07 +0000
Order Timed-Out Waiting For Response from service/exchange server
View Count: 208
| [2025-06-02 16:37:53] |
| FuturesCharlie - Posts: 2 |
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Hi, I am having a persistent issue, have tried looking through the support board & documentation but cannot find the answer. I am currently unable to place any orders at all, they remain at 'order sent' as seen on the attached image, and then the following trade log appears: 2025-06-02 12:14:12.274 | Rithmic Direct - DTC | Requesting trade accounts from server. 2025-06-02 12:14:12.512 | Rithmic Direct - DTC | Requesting Trade Positions data. 2025-06-02 12:14:17.371 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-06-02 12:14:17.371 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-06-02 12:14:44.703 | TradeActivity files query time: 0.040246 seconds. Entries: 87. Current queries: 1 2025-06-02 12:14:44.886 | TradeActivity files query time: 0.015893 seconds. Entries: 87. Current queries: 1 2025-06-02 12:15:47.477 | Requesting order status for non-responsive order. Time since last action: 59.0 seconds | Symbol: MESM5.CME | TradeAccount: S1Apr912753015 | InternalOrderID: 560 | Current Status: Order Sent * 2025-06-02 12:15:47.477 | Requesting order status for non-responsive order. Time since last action: 59.0 seconds | Symbol: MESM5.CME | TradeAccount: S1Apr912753015 | InternalOrderID: 563 | Current Status: Order Sent * 2025-06-02 12:16:17.476 | Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 560. Service Order ID: (none). Symbol: MESM5.CME. Account: S1Apr912753015 * 2025-06-02 12:16:17.477 | Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 563. Service Order ID: (none). Symbol: MESM5.CME. Account: S1Apr912753015 * 2025-06-02 12:18:57.473 | Requesting order status for non-responsive order. Time since last action: 63.9 seconds | Symbol: MESM5.CME | TradeAccount: S1Apr912753015 | InternalOrderID: 566 | Current Status: Order Sent * 2025-06-02 12:18:57.473 | Requesting order status for non-responsive order. Time since last action: 63.9 seconds | Symbol: MESM5.CME | TradeAccount: S1Apr912753015 | InternalOrderID: 569 | Current Status: Order Sent * 2025-06-02 12:19:27.472 | Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 566. Service Order ID: (none). Symbol: MESM5.CME. Account: S1Apr912753015 * 2025-06-02 12:19:27.472 | Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 569. Service Order ID: (none). Symbol: MESM5.CME. Account: S1Apr912753015 * 2025-06-02 12:24:24.907 | Rithmic Direct - DTC | Requesting trade accounts from server. 2025-06-02 12:24:25.135 | Rithmic Direct - DTC | Requesting Trade Positions data. 2025-06-02 12:24:25.727 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-06-02 12:24:25.727 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-06-02 12:25:37.463 | Requesting order status for non-responsive order. Time since last action: 61.1 seconds | Symbol: MESM5.CME | TradeAccount: S1Apr912753015 | InternalOrderID: 572 | Current Status: Order Sent * 2025-06-02 12:25:37.463 | Requesting order status for non-responsive order. Time since last action: 61.1 seconds | Symbol: MESM5.CME | TradeAccount: S1Apr912753015 | InternalOrderID: 575 | Current Status: Order Sent * 2025-06-02 12:26:07.465 | Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 572. Service Order ID: (none). Symbol: MESM5.CME. Account: S1Apr912753015 * 2025-06-02 12:26:07.465 | Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 575. Service Order ID: (none). Symbol: MESM5.CME. Account: S1Apr912753015 * I am trying to trade through Topstep, using the Teton order routing and Rithmic trader pro. I have previously been able to place orders without any issues. If anyone can help it would be much appreciated, thank you. |
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| [2025-06-02 16:47:23] |
| John - SC Support - Posts: 40422 |
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This is a Rithmic issue. Either Rithmic is not responding properly, or you are having an issue with connectivity to them. The only recommendation we can make is to try a different server and see if that helps with your issue. Otherwise, this is a general Rithmic issue that we see quite often and there is nothing we can do - you need to let Rithmic know about this. Note that when you talk to Rithmic, their support people do not understand that the interface to Sierra Chart is not using the R-Trader software. The interface was built by Rithmic and is specific to Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-03 17:20:55] |
| FuturesCharlie - Posts: 2 |
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Thank you for confirming John. Putting this out there in case anyone experiences the same issue: I raised the issue with Topstep, and after restting my account the issue has now been fixed. |
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