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Post From: Order Timed-Out Waiting For Response from service/exchange server

[2025-06-02 16:37:53] Link To Thread - Link To Post [Go To First Post]
FuturesCharlie - Posts: 2
Hi, I am having a persistent issue, have tried looking through the support board & documentation but cannot find the answer. I am currently unable to place any orders at all, they remain at 'order sent' as seen on the attached image, and then the following trade log appears: 2025-06-02 12:14:12.274 \| Rithmic Direct - DTC \| Requesting trade accounts from server. 2025-06-02 12:14:12.512 \| Rithmic Direct - DTC \| Requesting Trade Positions data. 2025-06-02 12:14:17.371 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-06-02 12:14:17.371 \| Denali Data Feed \| MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-06-02 12:14:44.703 \| TradeActivity files query time: 0.040246 seconds. Entries: 87. Current queries: 1 2025-06-02 12:14:44.886 \| TradeActivity files query time: 0.015893 seconds. Entries: 87. Current queries: 1 2025-06-02 12:15:47.477 \| Requesting order status for non-responsive order. Time since last action: 59.0 seconds \| Symbol: MESM5.CME \| TradeAccount: S1Apr912753015 \| InternalOrderID: 560 \| Current Status: Order Sent * 2025-06-02 12:15:47.477 \| Requesting order status for non-responsive order. Time since last action: 59.0 seconds \| Symbol: MESM5.CME \| TradeAccount: S1Apr912753015 \| InternalOrderID: 563 \| Current Status: Order Sent * 2025-06-02 12:16:17.476 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 560. Service Order ID: (none). Symbol: MESM5.CME. Account: S1Apr912753015 * 2025-06-02 12:16:17.477 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 563. Service Order ID: (none). Symbol: MESM5.CME. Account: S1Apr912753015 * 2025-06-02 12:18:57.473 \| Requesting order status for non-responsive order. Time since last action: 63.9 seconds \| Symbol: MESM5.CME \| TradeAccount: S1Apr912753015 \| InternalOrderID: 566 \| Current Status: Order Sent * 2025-06-02 12:18:57.473 \| Requesting order status for non-responsive order. Time since last action: 63.9 seconds \| Symbol: MESM5.CME \| TradeAccount: S1Apr912753015 \| InternalOrderID: 569 \| Current Status: Order Sent * 2025-06-02 12:19:27.472 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 566. Service Order ID: (none). Symbol: MESM5.CME. Account: S1Apr912753015 * 2025-06-02 12:19:27.472 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 569. Service Order ID: (none). Symbol: MESM5.CME. Account: S1Apr912753015 * 2025-06-02 12:24:24.907 \| Rithmic Direct - DTC \| Requesting trade accounts from server. 2025-06-02 12:24:25.135 \| Rithmic Direct - DTC \| Requesting Trade Positions data. 2025-06-02 12:24:25.727 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-06-02 12:24:25.727 \| Denali Data Feed \| MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-06-02 12:25:37.463 \| Requesting order status for non-responsive order. Time since last action: 61.1 seconds \| Symbol: MESM5.CME \| TradeAccount: S1Apr912753015 \| InternalOrderID: 572 \| Current Status: Order Sent * 2025-06-02 12:25:37.463 \| Requesting order status for non-responsive order. Time since last action: 61.1 seconds \| Symbol: MESM5.CME \| TradeAccount: S1Apr912753015 \| InternalOrderID: 575 \| Current Status: Order Sent * 2025-06-02 12:26:07.465 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 572. Service Order ID: (none). Symbol: MESM5.CME. Account: S1Apr912753015 * 2025-06-02 12:26:07.465 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 575. Service Order ID: (none). Symbol: MESM5.CME. Account: S1Apr912753015 * I am trying to trade through Topstep, using the Teton order routing and Rithmic trader pro. I have previously been able to place orders without any issues. If anyone can help it would be much appreciated, thank you.


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