Support Board
Date/Time: Tue, 26 Aug 2025 18:17:33 +0000
Live Data Feed Issues - Urgent
View Count: 299
| [2025-05-30 07:50:35] |
| Kadodia12 - Posts: 43 |
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Hi Just opened my charts today and the NQ chart is missing the entire thursday's data and even today, the data isn't showing the full breadth of data on the chart (very few candlesticks). Earlier everything looked normal but it was since I restarted my laptop that the issue occurred. I'm using Denali data with rithmic as usual and the contract for the instrument hasn't changed. Please help urgently. Umair |
| [2025-05-30 10:12:27] |
| Sierra_Chart Engineering - Posts: 20740 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-30 10:56:33] |
| Kadodia12 - Posts: 43 |
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Those steps have been taken and I have just sent my message log for analysis. Pls kindly note receipt of it and help resolve the issue. Umair |
| [2025-05-30 11:07:12] |
| Sierra_Chart Engineering - Posts: 20740 |
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You are getting multiple DNS errors like this: 2025-05-30 06:51:21.260 | Error getting address info for ds27.sierracharts.com. Windows error code 11001: No such host is known. *
Refer to: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#DomainNameServiceIssues After you resolve the DNS problem, to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-30 11:08:04
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| [2025-05-30 11:33:39] |
| Kadodia12 - Posts: 43 |
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That solved the problem. Much appreciated!
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