Support Board
Date/Time: Sun, 15 Jun 2025 16:10:36 +0000
2 Computers why can't I get live data on my laptop only comp?
View Count: 214
| [2025-05-29 20:18:37] |
| ryoburto - Posts: 7 |
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Struggling to find how to get my live data on my laptop when im downstairs if i disconnect from my computer upstairs? Any help would be great thanks
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| [2025-05-29 20:36:27] |
| John - SC Support - Posts: 40422 |
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As long as you are only connected from one computer at a time, you should not have an issue. But, if you are trying to get data to both computers at the same time, then this will not work, as you are not setup to get data to two computers simultaneously - for this you need to pay a second set of exchange fees. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously If you are certain that the "upstairs" computer is not connected to the data feed (the best way to do this is to exit from Sierra Chart) and you are still having a problem with the "downstairs" computer. Then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-29 21:10:44] |
| ryoburto - Posts: 7 |
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Thanks John. All sorted, appreciated.
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