Support Board
Date/Time: Sun, 15 Jun 2025 23:08:16 +0000
Data Delayed
View Count: 275
| [2025-05-26 15:22:12] |
| Alex Shterenberg - Posts: 14 |
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Hi, I just switched to Integrated Pakcage 10 and my data is still delayed, how can I get real time data. Thank You Alex |
| [2025-05-26 15:44:12] |
| Sierra_Chart Engineering - Posts: 19924 |
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What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. If you require real-time futures data, then refer to: Is Historical and Real-time Data Included? Be sure to read the page linked above completely before making a further inquiry regarding real-time *futures* data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-26 17:06:17
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| [2025-05-26 17:43:25] |
| Alex Shterenberg - Posts: 14 |
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I need to trade YM, so CME markets. Thank you.
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| [2025-05-26 23:16:45] |
| Sierra_Chart Engineering - Posts: 19924 |
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What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-27 13:59:11] |
| Alex Shterenberg - Posts: 14 |
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I use the broker AMP.
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| [2025-05-27 17:14:47] |
| John - SC Support - Posts: 40422 |
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We see you have the "CME Non-Professional Top-of-Book" exchange active, and everything on your account looks good. So you should be fine now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-27 17:57:26] |
| Alex Shterenberg - Posts: 14 |
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I have checked many times. Logged out, closed the program and reopened, I changed the data service to Sc-All Data and then back to Teton it’s still delayed. I’m not sure what I am missing. Maybe I need to switch something on or off, but at this point I don’t know what that may be. Sorry to be so bothersome but I had live data before from Sierra, I’m not sure what the issue is now. Thank You Alex |
| [2025-05-27 20:37:05] |
| John - SC Support - Posts: 40422 |
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Everything on your account looks good. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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