Support Board
Date/Time: Mon, 16 Jun 2025 11:44:37 +0000
Issue with Price Updates and Denali Data Feed in Sierra Chart
View Count: 310
| [2025-05-07 02:33:30] |
| Trader141 - Posts: 1 |
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Hi, I have configured Sierra Chart to connect with Interactive Brokers. However, after doing so, I do not see any price movement. Additionally, the [M] symbol is not visible, so I'm unsure if I am connected to the Denali Exchange Data Feed. I do not intend to use IBKR's market data. I have tried the following options without success: Translate Symbols to Current Service Update Symbol Settings Disconnect / Connect to Data Feed Could you please assist? Thank you. |
| [2025-05-07 08:00:36] |
| Sierra_Chart Engineering - Posts: 19924 |
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Your account is not set to get any real-time data from the Denali Exchange Data Feed at this time since you have no exchanges active. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-07 08:01:43
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